TMF APIs for TMT

  • Release version: Zurich
  • Updated October 28, 2025
  • 3 minutes to read
    • Summarize
    Summarized using AI
    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of TMF APIs for TMT

    ServiceNow® implements TM Forum (TMF) Open APIs specifically designed for Telecommunications, Media, and Technology (TMT) products within its telecommunications industry solutions such as Telecommunications Service Management (TSM) and Technology Provider Service Management (TPSM). These TMF APIs facilitate standardized integration and interoperability between Business Support Systems (BSS) and Operations Support Systems (OSS), enabling streamlined management of product catalogs, orders, inventory, service qualifications, and more through the ServiceNow AI Platform.

    Show full answer Show less

    Key Features

    • Sales CRM for Telecommunications APIs: Includes Product Catalog (TMF620), Product Order (TMF622), Service Catalog (TMF633), Product Inventory (TMF637), Service Order (TMF641), Technical Service Qualification (TMF645), and Quote (TMF648) APIs to manage product/service information, orders, availability checks, and customer quotes between external CRM/CPQ systems and ServiceNow.
    • Proactive Service Experience Workflows: The Trouble Ticket API (TMF621) manages creation, updates, and retrieval of cases, incidents, and service problem cases to synchronize ticket information with external ticketing systems.
    • Customer Foundation: The Party Management API (TMF632) supports managing relationships with consumers, accounts, and contacts by interfacing with ServiceNow consumer, account, and contact tables.
    • Telecommunications Network Inventory: The Resource Inventory API (TMF639) manages network resources by enabling creation, retrieval, and deletion in inventory tables.
    • Telecommunications Service Operations Management: Alarm Management (TMF642) and Event Notification Management (TMF688) APIs handle events and alerts within the ServiceNow event management tables.
    • Field Service Management for Telecommunication: Appointment (TMF646) API supports booking and searching appointment slots, while Work Order Management (TMF697) API enables creating and managing work orders triggered from order or case tasks.
    • Customer Service Problem Management: The Service Test Management API (TMF653) manages service test definitions and tests to support service problem management workflows.

    Key Outcomes

    By leveraging these TMF APIs within ServiceNow, customers can expect:

    • Consistent, standardized data exchange between ServiceNow and external BSS/OSS systems.
    • Improved automation and accuracy in handling product catalogs, orders, inventory, and service qualifications.
    • Streamlined management of customer relationships, service tickets, and network resources.
    • Enhanced coordination between sales, service operations, and field service management processes.
    • Efficient event, alarm, and work order management aligned with industry standards, supporting operational excellence.

    Get the details of ServiceNow® implementation of TM Forum (TMF) APIs for Telecommunications, Media, and Technology (TMT) products.

    ServiceNow® supports multiple TM Forum (TMF) Open APIs through its telecommunications industry solutions, such as Telecommunications Service Management (TSM) and Technology Provider Service Management (TPSM). These APIs enable standardized integrations and help ensure seamless interoperability across Business Support Systems (BSS) and Operations Support Systems (OSS).

    Table 1. TMF APIs
    API Application Description
    Sales CRM for Telecommunications TMF620 - Product Catalog Open API The Product Catalog Open API provides endpoints to create and retrieve product catalogs, product offerings, and product specifications. Use this API to manage product catalog information between external systems and the ServiceNow AI Platform.
    Sales CRM for Telecommunications TMF622 - Product Order Open API The Product Order Open API provides endpoints that enable a standardized mechanism for placing product orders. Use this API to receive the Sales/Product Order from external CPQ/CRM.
    Sales CRM for Telecommunications TMF633 - Service Catalog Open API The Service Catalog Open API provides endpoints to create and retrieve service specifications. Use this API to manage service catalog information between external systems and the ServiceNow AI Platform.
    Sales CRM for Telecommunications TMF637 - Product Inventory Open API The Product Inventory Open API provides endpoints to create and retrieve product inventories. Use this API to manage product inventory information between external systems and the ServiceNow AI Platform.
    Sales CRM for Telecommunications TMF641 - Service Order Open API The Service Order Open API provides endpoints that enable a standardized mechanism for placing service orders.
    Sales CRM for Telecommunications TMF645 - Technical Service Qualification Open API The Technical Service Qualification Open API provides endpoints to check the availability of resources and services before submitting orders for fulfillment.
    Sales CRM for Telecommunications TMF648 - Quote Open API The Quote Management API provides endpoints to create, update, and retrieve customer quote data.
    Proactive Service Experience Workflows TMF621 - Trouble Ticket Open API The Trouble Ticket Open API provides endpoints to create, update, and retrieve data from the Case [sn_customerservice_case], Incident [incident], and Service Problem Case [sn_sprb_mgmt_case] tables. Use this API to manage ticket information between external ticketing systems and the ServiceNow AI Platform.
    Customer foundation TMF632 - Party Management Open API The Party Management Open API provides endpoints for managing parties with a relationship to the enterprise, like a consumer, account, or contact. Use this API to create, update, and retrieve data from the Consumer [csm_consumer], Account [customer_account], and Contact [customer_contact] tables.
    Telecommunications Network Inventory TMF639 - Resource Inventory Open API The Resource Inventory Open API provides endpoints to create, retrieve, and delete resources. Use this API to manage resources in various network inventory tables.
    Telecommunications Service Operations Management TMF642 - Alarm Management Open API The Alarm Management Open API provides endpoints to create, update, and retrieve data from the Events [em_event] and Alert [em_alert] tables.
    Telecommunications Service Operations Management TMF688 - Event Notification Management Open API The Event Notification Management Open API provides an endpoint to create, update, and delete events from the Events [em_event] table.
    Field Service Management for Telecommunication TMF646 - Appointment Open API The Appointment Open API is a telecommunication API that allows you to interact with the appointment booking application. Use this API to book appointments and search available time slots.
    Field Service Management for Telecommunication TMF697 - Work Order management Open API The Work Order Management API provides endpoints to create, update, and retrieve work orders.This API is exposed by Field Service Management for Telecommunication and used by Sales CRM for Telecommunications and Telecommunications Service Management. It is used to trigger a work order from either an order task or a case task.
    Customer Service Problem Management TMF653 - Service Test Management Open API The Service Test Management Open API provides endpoints to create and retrieve service test definitions and service tests. Use this API to manage service problem management information between external systems and the ServiceNow AI Platform.