Submit a Remote Hands Request

Submit a Remote Hands Request. Create a case record and see how customers track status and updates.

Before you begin

Plugins: Activate the following plugins:

• Customer service installs base management (sn_install_base)
• Customer service with request management (sn_cs_sm_request)
• Remote Hands Request Management (sn_remote_hands)

Role required: sn_ni_dcim_user

About this task

The Remote Hand Request form enables your customers to request services for equipment housed in your datacenters. It connects customers directly with your onsite agents who handle remote hands requests.

Procedure

1. Navigate to Customer Service Portal.
2. From the Request drop-down list, select Request Something.
3. Select Data Centre tab under categories.
4. Select Remote Hands Request.
5. On the Remote Hands Request form, fill in the fields.

   To learn about the fields in the Remote Hands Request form, see Remote Hands Request form

6. Select Submit