Configure a Fortinet SD-WAN Service Graph Connector

  • Release version: Zurich
  • Updated June 16, 2026
  • 2 minutes to read
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    Summary of Configure a Fortinet SD-WAN Service Graph Connector

    The Fortinet SD-WAN Service Graph Connector (SGC) enables ServiceNow customers to import physical inventory data from FortiManager into their Configuration Management Database (CMDB). FortiManager serves as the centralized platform to manage Fortinet devices, including firewalls and SD-WAN appliances, via a single interface.

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    This connector leverages FortiManager's JSON API over HTTPS to perform configuration, monitoring, and inventory collection tasks, facilitating automation and efficient network management at scale. Customers must create user credentials and API keys in FortiManager to enable secure API access.

    Note: Use of this connector requires a valid Telecommunications Service Operations Management subscription.

    Key Features

    • Data Import: Automatically imports Fortinet device inventory data into the ServiceNow CMDB using structured JSON requests.
    • API Integration: Utilizes FortiManager's JSON-RPC northbound API for configuration, monitoring, and bulk operations.
    • Secure Connectivity: Requires a MID Server with secure access to the FortiManager instance.
    • Configuration Management: Supports management of multiple Fortinet devices and enables bulk configuration changes and status monitoring.
    • Modular Setup: Includes sections for Setup, Data Sources, Import Scheduling, Connections and Credentials, Filters, and Properties for tailored configuration.
    • Guided Setup: Simplifies initial configuration through a step-by-step guided process to ensure quick and accurate integration.

    Configuration Essentials

    • Required Plugins: Telecom Service Operations Core and Service Graph Connector for Fortinet must be activated.
    • FortiManager Instance: Must be running and accessible via its JSON-RPC API.
    • API Credentials: API key credentials must be created in FortiManager to authenticate requests.
    • MID Server: Needed to securely facilitate communication between ServiceNow and FortiManager.
    • Connection Aliases and Filters: Allow organizing multiple Fortinet instances and refining discovery by device IP or name.
    • Scheduling: Import jobs can be run manually or scheduled at defined intervals for continuous data synchronization.

    Practical Benefits

    By configuring the Fortinet SD-WAN Service Graph Connector, ServiceNow customers gain automated, scalable visibility into their Fortinet device inventory and configurations. This integration streamlines network management, improves data accuracy in the CMDB, and supports operational efficiency through scheduled or on-demand data imports.

    The guided setup minimizes configuration complexity, enabling faster deployment and reliable ongoing synchronization with FortiManager-managed devices.

    Configuring the Fortinet SD-WAN Service Graph Connector (SGC) enables you to import physical inventory data from FortiManager into the Configuration Management Database (CMDB) of your ServiceNow instance.

    FortiManager is the Fortinet centralized management platform that enables you to configure, monitor, and manage multiple Fortinet security devices, including firewalls and SD-WAN appliances, from a single interface.

    The FortiManager JSON API is used to perform configuration and monitoring tasks on a FortiManager device. The SGC for Fortinet SD-WAN uses JSON to gather information and populate the CMDB.

    By using structured JSON requests over HTTPS, you can efficiently interact with FortiManager to streamline operations and scale network management tasks across multiple Fortinet devices. These APIs enable automated tasks within the Fortinet ecosystem, such as bulk configuration changes, device management, status monitoring, and inventory collection. To access the Fortinet APIs, create a user and key credentials from FortiManager. For API reference examples, see Fortinet Service Graph Connector API Endpoints.

    Note:
    A valid Telecommunications Service Operations Management subscription is required to use this connector.

    Required plugins

    Plugin Plugin ID
    Telecom Service Operations Core sn_tsom_core
    Service Graph Connector for Fortinet sn_tsom_fortinet_connector
    Note:
    External requirements:
    • A running FortiManager instance with access to its JSON-RPC based northbound API.
    • A configured API key in the FortiPortal to enable access to JSON-RPC requests.
    • A MID Server with secure connectivity to the FortiManager instance.

    Configuration tasks overview

    The following sections are available under the Fortinet navigation pane. Use the following table for post-guided setup or perform manual configurations.

    Section Description
    Setup Configure the MID Server, define Fortinet connections, and schedule imports.
    Data Sources Predefined data sources for bulk (SGC-Fortinet Bulk Discovery) and filtered discovery (SGC-Fortinet Filtering Discovery).
    Import Schedules Manage scheduling for each Fortinet connection alias. Run jobs manually or at defined intervals.
    Connections & Credential Aliases Define aliases for each Fortinet instance. Store connection metadata and credentials.
    Connections Define Fortinet instance details, such as the URL, the selected MID Server, credential reference, and connection alias reference.
    Credentials Create Fortinet credentials using API Key Credentials.
    Filters Configure filtering parameters used in discovery filtered by device IP or name.
    Properties Modify system behavior using connector-specific properties.

    Access the Guided Setup

    Use the guided setup to simplify the configuration process. This setup provides an organized sequence of steps to help you complete integration quickly and correctly. For more information, see Set up the Service Graph Connector for Fortinet schedule.