Meet Rémi Trento, country manager of ServiceNow France

We’re delighted to welcome Rémi Trento as the area vice president and general manager of ServiceNow France.

We met with Rémi to get to know him a little better and to talk about his background and his goals for France.

In your short time with ServiceNow France, what has marked you the most?

Three things. First of all, I like the commitment and energy of the employees to support our customers in their transformation initiatives. ServiceNow is a company that ‘walks the talk’, to use an expression from our Anglo-Saxon friends, particularly on the ‘customer obsession’ aspect.

Secondly, I appreciate the technological added value of the Now Platform. I realise, after a couple of months in the company, that I had even underestimated the potential of our solution. And when it’s the customers and partners who, during our meetings, mention the potential—which is exceptional in so many different areas—it’s all the more impressive.

And finally, the intensity of my job has marked me. But to be honest, I was expecting it and I'm glad.

Why did you join ServiceNow?

From an external perspective, ServiceNow seemed to me to be an innovative company and a real business accelerator. The company is now a major player in new technologies, and I am delighted to join a company whose ambition I share: to make the world work better for everyone by making the business experience as efficient and intuitive as the consumer's.

I believe that, by offering the right technology at the right time, the ServiceNow platform is uniquely positioned to deliver on this vision to advance the digitalisation of organisations in France.

In taking on the role of managing director of ServiceNow France, I am committed to creating the best value proposition for our customers, whatever stage they’re at in their transformation project.

Have you always worked in the technology sector?

I have an engineering background, and I have extensive experience in new technologies, having spent more than 25 years in this sector. I have held various positions in software development, customer relations, sales management, consulting, and partnership management.

I have also had the privilege of working in companies of all sizes, from large corporations such as IBM and Microsoft, to key players in the ecosystem such as Cisco, to smaller companies such as GeoTel, a customer workflow and customer contact specialist with international operations.

I consider this experience, made up of diversity in both my functions and the companies in which I have worked, to be a strength, which will enable me, as leader of ServiceNow France, to mobilise the full potential of our teams and make a difference in the French market.

What do you like to do when you’re not working?

The balance between personal and professional life is very important to me. One reinforces the other and vice versa.

I share my free time with my family, which has just grown, my friends from very different backgrounds, and my passions—in particular, motorbike trips across Europe and some sporting challenges such as Olympic triathlons, again with a small circle of very close friends. Social relationships and the diversity of the people I meet are fundamental for me.

This need for openness, this need for relational and emotional intelligence can be found in the world of work. In the end, human beings remain social animals who need others to advance, to progress, to enrich themselves intellectually.

What are the values that drive you?

The first values that come to mind are boldness and ambition. We have a duty to set ambitious goals for ourselves so that ServiceNow remains the market leader. That said, we will continue to take the necessary risks and challenges imposed by the ecosystem.

Next is the notion of trust, which is a prerequisite for any successful business. In other words, it’s a matter of strengthening the confidence of each employee in themselves and in all the teams. We need to build strong relationships as colleagues, partners, and human beings, without silos or barriers, because again, the notion of the team we form is key.

What are your next steps?

I’m still gathering knowledge to satisfy my desire to discover all that ServiceNow can achieve for innovative companies. I have to admit that there is a lot of information out there. But it’s exciting to understand more and more every day the huge range of possibilities we can support our customers with.

The many meetings with our customers and partners are opportunities to learn, to understand their concrete issues, to become aware of their perceptions of ServiceNow and also of their expectations.

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