Meet the Now Platform Vancouver release: GenAI, security, and agility

There’s never been a more exciting time for digital transformation. While ServiceNow has long realised the power of AI on the Now Platform®, the newest generative AI (GenAI) technologies are creating incredible possibilities for automation and productivity in the enterprise.

To help our customers capitalise on these opportunities, I'm thrilled to announce the Now Platform Vancouver release, available today. This release delivers innovation and new GenAI solutions to improve productivity and satisfaction, drive purposeful automation, optimise processes, reduce costs, maximise efficiency and create organisational agility.

In the last year, we've doubled down on our investments in AI, with a major push around GenAI capabilities that expand use cases across the enterprise. We've carefully laid the groundwork for success—in talent, in resources, in technology. The result is a more powerful and intuitive platform that enables customers with tools to ignite end-to-end action across the enterprise.

GenAI in every corner of business

The Now Platform is uniquely positioned to integrate GenAI into every process in every corner of a business to supercharge workflows. The Vancouver release makes Now Assist—our GenAI experiences—generally available. Our intention is for customers to use GenAI in a way that brings about real, purpose-driven outcomes across their businesses.

I'm particularly excited about the new GenAI solutions that we're releasing for every workflow:

• Now Assist for IT Service Management: GenAI can help IT teams solve problems fast by providing summaries of incidents for quicker handoffs and resolutions. It can also be used to help generate and update work notes.
• Now Assist for HR Service Delivery: From automated notifications about issues to summaries of case topics, GenAI improves productivity and efficiency for HR teams. There's no need to toggle between different tools—everything employees need is available in one location.
• Now Assist for Customer Service Management: Customers are the heart of the business. When satisfaction drops or lead times for deliveries increase, these issues must be addressed immediately. Now Assist can generate summaries detailing exactly what is going on. No more guessing, no more wasting minutes (or hours) searching for information. Customers can quickly and easily find what they need for improved self-service.
• Now Assist for Creator: The developer experience is ripe for transformation. GenAI allows developers of any skill level to build fast—ultimately leading to organisations achieving faster outcomes. Now Assist makes it possible for developers to generate code from a text prompt, a code prompt or a prompt with a combination of text and code.

Serious security and compliance

The Vancouver release also addresses other critical issues at the top of C-suite and boardroom agendas, such as cybersecurity. ServiceNow® Zero Trust Access helps customers create a zero-trust security framework, allowing them to be compliant with federal regulatory standards and deliver exceptional protection and service for their own customers.

ServiceNow Third-Party Risk Management helps customers navigate the risk of doing business with third parties, a challenge that has entered the spotlight in our remote, global way of working. Customers can use centralised, safeguarded locations for information, automated risk questionnaires and due diligence frameworks from day one. These features serve as testimony to our ongoing dedication to security.

The rise of open-source software for application development can increase security risks. New in the Vancouver release, Software Bill of Materials management can extend visibility into third-party applications for better cybersecurity risk oversight. These features serve as testimony to our ongoing dedication to security.

Customer-inspired agility

We're always listening to our customers and asking them to innovate alongside us. This co-innovation led to our new Accounts Payable Operations, which links the entire chain of teams involved in sourcing, procuring and paying. The full process is visible and automated on the Now Platform, optimising operations and reducing the number of resources needed to get work done.

Clinical Device Management streamlines the management, maintenance, security and compliance of critical healthcare devices. When a hospital bed averages more than 10 devices and hospital staff spend a chunk of their time working around device failures, improving this process through automation can save staff time while reducing costs and employee burnout.

The most rewarding outcome is improved patient experiences through focused physicians and consistent access to lifesaving devices.
AI-powered talent development can be a reality with our Employee Growth and Development skills intelligence solution, which is now generally available. By identifying the strengths (and gaps) in an organisation's workforce, the solution can make updating and aligning skills data to company and employee priorities and training and development more efficient—and meaningful.

The Vancouver release highlights the greatest of the Now Platform innovations combined with the forward-thinking collaboration of our customers and partners. I'm thrilled to see it all come together on one platform, with a dedication to responsible development at its core. We're just getting warmed up.

Find out more about the latest innovations on the Now Platform.