Leading the AI revolution with our customers

AI revolution: woman holding a phone outdoors looking up and away in front of tall lit buildings on a dark night

ServiceNow has always put empathy for our customers at the centre of everything we do. I tend to think of our sales organisation as our customer organisation because we constantly think about how we can deliver the most value to our customers every single day. The most effective way for us to do this is to truly be the AI platform for business transformation.

Every boardroom meeting today has AI on the agenda—and for good reason. AI is transforming companies. Our customers are seeing tremendous value in both our platform and our AI solutions. We've experienced impressive results ourselves:

When you consider these numbers at scale, the results are staggering—and we're only scratching the surface. Our customers are realising this massive return as well.

We are uniquely positioned to help our customers across industries and geographies navigate and maximise the impact of AI to improve how their businesses run day to day.

AI drives business transformation

ServiceNow's AI platform is driving business transformation in a way I've never seen in my career. We are uniquely positioned to help our customers across industries and geographies navigate and maximise the impact of AI to improve how their businesses run day to day.

In the second quarter of this year, our net new annual contract value for Now Assist, our generative AI (GenAI) experiences, doubled quarter over quarter. Customers are truly buying into the power of our AI-driven platform. Here are a few examples:

ServiceNow customers are seeing real, material results. Our relevance as the AI platform for business transformation continues to rise. ServiceNow was meant for this moment, the age of rapid growth and intelligence.

Find out how ServiceNow can help your organisation put AI to work for people, backed by the elite-level execution of our go-to-market and engineering teams.