summarise.
AI Experience
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Enterprise AI
Extend your team with AI. Discover how prompts replace pages and conversations replace clicks
See a personalised estimate of the business value that you can realise with ServiceNow AI Agents.
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Transform your enterprise with AI that drives outcomes. Start with an intuitive AI Experience that moves work forwards. Scale to teams of AI agents that automate complex workflows. Customise capabilities with AI Agent Fabric, and maintain full visibility with AI Control Tower. AI that scales with you—flexible, purposeful and always under your control.
Explore a new way of working with AI across the ServiceNow AI Platform—an AI first user experience where AI becomes your most valuable teammate.
ServiceNow AI Agents act autonomously and proactively on your behalf. They solve business challenges in IT, customer service, HR and beyond to drive exponential productivity.
Connect AI agents and tools from any platform to centralise governance and power effortless, end-to-end automation.
Your single pane of glass for monitoring, managing and governing any AI across the enterprise.
Employees onboarded in one day
Customer calls saved with AI-powered Virtual Repair
Laboratory requests flowing through one system
Browse these videos and demos to learn more about AI on the ServiceNow AI Platform.
Your single pane of glass for managing any AI across the enterprise.
See how ServiceNow AI agents are here to drive exponential productivity across every corner of your business.
Enhance self-service requests with GenAI for greater customer service and case deflections.
We're developing AI that's open, transparent, accountable and human-centric. Our rigorous internal processes and the built-in guardrails of the ServiceNow AI Platform bolster security, reliability and trust.
AI is a powerful tool, so we're careful about how we build and use it. We've defined a clear set of principles—like keeping humans in control and being transparent—that guide all our work. This isn't just talk. It's our internal rulebook.
We learn in public. Our research team regularly publishes papers, contributes to open-source projects and shares what they're discovering about the future of AI. This is where we show our work.
AI is changing how we work, and our plain-language guides, tutorials and hands-on exercises make it easy to learn how to get the most from our AI. No abstract theory, just practical, step-by-step know-how.
Learn what innovators, leaders and AI early adopters do differently. Read this recent research report to discover how pacesetters turn their AI advantage into meaningful business value.
Unlock new opportunities for your customers with agentic workflows
Discover how ServiceNow covers both traditional, rule-based automation and agentic AI.
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An AI agent is an autonomous system designed to gather data, make decisions and execute tasks to achieve predefined goals. It adapts to new information, learns over time and can manage a wide range of tasks, from simple repetitive actions to complex problem-solving. ServiceNow AI Agents, powered by the ServiceNow AI Platform, automate workflows, streamline operations and adapt to diverse business needs across IT, HR, CRM and more. With features like built-in governance, analytics and text-to-action capabilities, they enhance productivity while aiding alignment with organisational goals
While many vendors offer "bolt-on" AI point solutions or copilots that assist within a specific application like a CRM, ServiceNow's AI is fundamentally different because it's natively woven into the core of its enterprise-wide workflow platform. This "agentic AI" approach is not just about answering a question; it's about autonomously resolving complex, multi-step issues by orchestrating actions across the entire business—from IT and HR to Customer Service.
ServiceNow AI Agents are embedded in the ServiceNow AI Platform for seamless implementation. This enables AI agents to collaborate across departments, making use of your existing workflows and data to solve complex business problems. With options to build custom AI agents or use prebuilt solutions, your ServiceNow AI Agents are tailored to your needs while maintaining scalability and efficiency.
No, you don't need technical expertise to use ServiceNow AI—the platform is designed to empower users across all skill levels through intuitive, no-code/low-code interfaces and pre-built AI capabilities. ServiceNow's AI Agents are specifically engineered to help business users automate workflows, generate insights and solve problems without writing code or understanding complex technical concepts.
Help your people work better with the AI platform for business transformation from ServiceNow.