How ServiceNow and NVIDIA put AI to work for people across industries

Both the public and private sectors face challenges in streamlining operations, enhancing productivity and delivering exceptional customer experiences. At ServiceNow, we understand that every organisation requires a tailored approach to digital transformation—one that balances innovation, change management and risk tolerance.

Across industries and domains, generative AI (GenAI) is taking shape. Now Assist, our suite of GenAI capabilities, is purposefully adapted for industries, including telecommunications, technology, banking, insurance and the public sector—all powered by NVIDIA AI technologies and ServiceNow, the AI platform for business transformation. Combined, these technologies help our customers put AI to work.

Accelerating the delivery of government services

Federal and state governments need to be able to pivot and scale in response to whatever arises. Many conditions can degrade their ability to deliver swift, frictionless customer service.

Now Assist for Public Sector Digital Services can make government operations more efficient, accessible and trusted through AI-powered experiences. Government employees, whether customer-facing or in the chain of service delivery, can quickly understand complex cases via AI-generated summarisation. This is especially powerful in scenarios that involve multiple agencies working together. Critical departments can now deliver assistance to those in need with speed, clarity and accuracy.

Unlocking growth across telecom operations

Similarly, GenAI is a game changer for telecommunications organisations, boosting productivity, improving customer experiences and driving cost savings. Now Assist for Telco, Media and Technology can empower agents to understand service problems and resolve issues quickly with GenAI, contributing to a better overall customer experience.

Service problem and test summarisation creates easy‑to‑read summaries of technical issues and test results. This can facilitate faster handoffs and diagnoses of customer needs. Resolution note summarisation helps save time by creating clear, concise resolution summaries that keep customers informed and aid future cases.

Future-proofing bank onboarding, servicing & operations

Banks are striving to deliver next-generation, personalised customer services that propel business growth. The power of domain-specific GenAI can drive immediate value.

Now Assist for Financial Services Operations can boost self-service and deflection while reducing cost. Providing AI-generated insights through a conversational assistant can streamline the speed and quality of communication between customers and agents, leading to time and cost savings for banks.

Another way we amplify savings is through AI-generated case summarisation, driving productivity across the front, middle and back offices. High-volume, time-sensitive cases, such as payment card disputes, can benefit from swift, accurate resolution, leading to increased customer loyalty.

Combining the ServiceNow platform with NVIDIA AI

Now Assist AI agents can be customised to serve a broad range of customer use cases to solve unique challenges within each business. The combination of ServiceNow industry solutions and NVIDIA AI Enterprise software can create high-performance, secure, and industry-specific applications.

Our collaboration with NVIDIA to integrate NVIDIA NIM microservices for model performance, NVIDIA NeMo and NVIDIA NIM Agent Blueprints into the ServiceNow platform for business transformation provides a simplified, streamlined path to GenAI adoption for customers. The combination of that technology with the ServiceNow platform provides an ideal foundation on which to construct the next wave of enterprise AI value: Agentic AI.

When deployed within the ServiceNow platform, Agentic AI gains the ability to contextualise the agents’ plans, take action and be governed and orchestrated within the best-in-breed workflow orchestration and automation platform.

ServiceNow Agentic AI is expected to be available in November for selected customers and to evolve at the speed of AI with each quarterly release.

No other platform contains the entire history of billions of workflow executions. No other platform is integrated across the entire digital footprint of every enterprise and its ecosystem. No other platform has all data in one architecture and one data model, immune from the complexity caused by scatter-shot acquisitions. No other platform is ServiceNow.

Find out more about how ServiceNow helps organisations put AI to work for people.