Connect your entire telecommunications operation—from the customer to the network—on one native cloud platform.
Empower employees to do their best work and delight customers with proactive, digital experiences.
Aggregate data across silos to provide a single view for agents and customers.
Use data-driven automation to replace manual processes and disparate tools.
Deliver a unified platform for efficiently digitising workflows and running at scale.
Digitise, streamline and automate complex and repetitive HR processes.
Improve customer satisfaction and retention by providing exceptional experiences—proactive, seamless and in real time.
Help employees work better, faster. Simplify, streamline and automate processes between care and network teams so the information they need is at their fingertips.
Unite platforms, systems and tools to break down silos across the B2B2X value chain. Improve decision-making with end-to-end service visibility and real-time network insights.
Remove duplicate technologies, manual processes and other roadblocks to profitability. Identify opportunities to streamline and enhance your margins.
Drive a return to growth through new services and better experiences. Enable a new generation of digital services by connecting key systems to unite the experiences in a scalable way.
Improve customer satisfaction and retention by providing exceptional experiences—proactive, seamless and in real time.
Help employees work better, faster. Simplify, streamline and automate processes between care and network teams so the information they need is at their fingertips.
Unite platforms, systems and tools to break down silos across the B2B2X value chain. Improve decision-making with end-to-end service visibility and real-time network insights.
Remove duplicate technologies, manual processes and other roadblocks to profitability. Identify opportunities to streamline and enhance your margins.
Drive a return to growth through new services and better experiences. Enable a new generation of digital services by connecting key systems to unite the experiences in a scalable way.
See how communications service providers like you are succeeding with ServiceNow.
Tata Communications improved incident response times to deliver great service to customers.
Telia implemented knowledge-sharing and collaboration tools to improve the customer experience.
Vodafone streamlined its processes and increased customer satisfaction by 25 points.
BT reinvents the customer experience to stay in line with changing expectations.
Connect the customer to the network on one cloud platform.
Proactively monitor the health of your networks and services to prevent downtime. Streamline your response with machine learning and advanced analytics.
Connect your telecom operations—from the network to the customer—on a single platform. Enable CSPs to enhance customer care and automate service assurance.
Scale order management to take on modern telecom opportunities and build for customer success. Speed new products to market and quickly turn services into revenue.
ServiceNow and Accenture partner to create interoperable solutions built on industry standards and best practices that give CSPs simplicity, scale and choice.
On this on-demand session, ServiceNow joins Raconteur to discuss how 5G can revolutionise where we are in society and why it's more than just a bigger pipe.
On this on-demand session, ServiceNow joins Raconteur and industry experts to discuss how connectivity leaders are looking at building partner ecosystems and finding ways to collaborate trustfully in effective ways.
On this on-demand session, ServiceNow joins Raconteur and industry experts to discuss how connectivity leaders are looking at empowering agents with the tools to provide the most effective customer experience.
Today, it seems like the entire world runs on connectivity, and it’ll come as no surprise to hear that the advent of 5G has only increased this dependency.
Discover the benefits of consolidating network and customer data to become more predictive and proactive.
Understand how to meet customer expectations for a frictionless 5G connectivity experience.
Find out how leading companies are using AI and machine learning to empower employees and customers.
Get on-demand access to executive keynotes, customer stories, and more than 20 sessions on digital workflows and business agility.
Explore the endless possibilities of workflow at your pace.
Connect with experts at ServiceNow and other champions in telecommunications to discuss industry challenges and how to partner with us to unlock your potential.