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A new world of communications has emerged. Streamline and elevate telecom service and operations to deliver better experiences with ServiceNow.

Turn your digital transformation into a competitive advantage.

Win by exceeding expectations

Empower employees to do their best work and delight customers with proactive, digital experiences.

Complete data visibility

Aggregate data across silos to provide a single view for agents and customers.

Cost and complexity reduction

Use data-driven automation to replace manual processes and disparate tools.

IT modernisation

Deliver a unified platform for efficiently digitising workflows and running at scale.

Talent management

Digitise, streamline and automate complex and repetitive HR processes.

Don't just take our word for it

See how communications service providers like you are succeeding with ServiceNow.

Near 100% availability

Tata Communications improved incident response times to deliver great service to customers.

10% reduction in case handling time

Telia implemented knowledge-sharing and collaboration tools to improve the customer experience.

45% reduction in cost to serve

Vodafone streamlined its processes and increased customer satisfaction by 25 points.

10K transactions automated

BT reinvents the customer experience to stay in line with changing expectations.

Purpose-built for telecom

Connect the customer to the network on one cloud platform.

Illustration of a customer support screen displaying an AI-powered chatbot conversation about bandwidth.

Telecommunications Service Management

Enable CSPs to enhance customer care, automate service assurance and get real-time data visibility.

Illustration of a cloud operator workspace within a telecom IT solution.

Telecommunications network performance management

Prevent downtime by proactively monitoring the health of your networks and services.

Partnerships for a better telecom customer experience

Better, together

ServiceNow and Accenture partner to create interoperable solutions built on industry standards and best practices that give CSPs simplicity, scale and choice.

Featured resources


Learn how CSPs can manage networks better

Discover the benefits of consolidating network and customer data to become more predictive and proactive.


Manage 5G service operability expectations

Understand how to meet customer expectations for a frictionless 5G connectivity experience.


Prepare for the future of digital network operations

Find out how leading companies are using AI and machine learning to empower employees and customers.


Telecommunications K20 Book of Knowledge

See how your peers approach transforming telecommunications and how they're generating success.

Join us at an event


Knowledge 2021

Explore the endless possibilities of workflow at your pace.


Now at Work 2021

Know the moment Now at Work registration and sessions go live.

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Get in touch with pros and peers

Connect with experts at ServiceNow and other champions in telecommunications to discuss industry challenges and how to partner with us to unlock your potential.