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A new world of communications has emerged. Streamline and elevate telecom service and operations to deliver better experiences with ServiceNow.

Turn your digital transformation into a competitive advantage.

Win by exceeding expectations

Empower employees to do their best work and delight customers with proactive, digital experiences.

Complete data visibility

Aggregate data across silos to provide a single view for agents and customers.

Cost and complexity reduction

Use data-driven automation to replace manual processes and disparate tools.

IT modernisation

Deliver a unified platform for efficiently digitising workflows and running at scale.

Talent management

Digitise, streamline and automate complex and repetitive HR processes.

Don’t just take our word for it

See how communications service providers like you are succeeding with ServiceNow.

Near 100% availability

Tata Communications improved incident response times to deliver great service to customers.

10% reduction in case handling time

Telia implemented knowledge-sharing and collaboration tools to improve the customer experience.

45% reduction in cost to serve

Vodafone streamlined its processes and increased customer satisfaction by 25 points.

10K transactions automated

BT reinvents the customer experience to stay in line with changing expectations.

Purpose-built for telecom

Connect the customer to the network on one cloud platform.

Illustration of a cloud operator workspace within a telecom IT solution.

Telecommunications Service Operations Management

Proactively monitor the health of your networks and services to prevent downtime. Streamline your response with machine learning and advanced analytics.

Illustration of a cloud operator workspace within a telecom IT solution.

Telecommunications Service Management

Connect your telecom operations—from the network to the customer—on a single platform. Enable CSPs to enhance customer care and automate service assurance.

Make order management more reliable and grow revenue

Order Management for Telecom

Scale order management to take on modern telecom opportunities and build for customer success. Speed new products to market and quickly turn services into revenue.

Partnerships for a better telecom customer experience

Better, together

ServiceNow and Accenture partner to create interoperable solutions built on industry standards and best practices that give CSPs simplicity, scale and choice.

Featured resources

BLOG

Speeding up 5G adoption

The 5G rollout in the UK has been surprisingly sluggish. Light Reading reported that, after two years of deploying 5G services, only 40% of the UK population have coverage.

VIDEO

BT Partners with ServiceNow to Strengthen Digital Capabilities

With ServiceNow, BT is looking to create a new digital experience to make it easier for customers to consume and manage their services.

WHITE PAPER

Learn how CSPs can manage networks better

Discover the benefits of consolidating network and customer data to become more predictive and proactive.

ANALYST REPORT

Manage 5G service operability expectations

Understand how to meet customer expectations for a frictionless 5G connectivity experience.

ANALYST REPORT

Prepare for the future of digital network operations

Find out how leading companies are using AI and machine learning to empower employees and customers.

EBOOK

Telecommunications K20 Book of Knowledge

See how your peers approach transforming telecommunications and how they’re generating success.

Join us at an event

SERVICENOW EVENT

Now at Work 2021

Get on-demand access to executive keynotes, customer stories, and more than 20 sessions on digital workflows and business agility.

SERVICENOW EVENT

Knowledge 2021

Explore the endless possibilities of workflow at your pace.

Illustration of two telecom IT specialists facing one another seated while working at laptops.

Get in touch with pros and peers

Connect with experts at ServiceNow and other champions in telecommunications to discuss industry challenges and how to partner with us to unlock your potential.