Reimagine the telecom experience
Connect your entire telecommunications operation—from the customer to the network—on one native cloud platform.
Win by exceeding expectations
Empower employees to do their best work and delight customers with proactive, digital experiences.
Connect telecom through one platform
Elevate experiences
Improve customer satisfaction and retention by providing exceptional experiences—proactive, seamless and in real time.
Maximise productivity
Help employees work better, faster. Simplify, streamline and automate processes between care and network teams so the information they need is at their fingertips.
See the big picture
Unite platforms, systems and tools to break down silos across the B2B2X value chain. Improve decision-making with end-to-end service visibility and real-time network insights.
Find efficiencies
Remove duplicate technologies, manual processes and other roadblocks to profitability. Identify opportunities to streamline and enhance your margins.
Fuel growth
Drive a return to growth through new services and better experiences. Enable a new generation of digital services by connecting key systems to unite the experiences in a scalable way.
Connect telecom through one platform
Elevate experiences
Improve customer satisfaction and retention by providing exceptional experiences—proactive, seamless and in real time.
Maximise productivity
Help employees work better, faster. Simplify, streamline and automate processes between care and network teams so the information they need is at their fingertips.
See the big picture
Unite platforms, systems and tools to break down silos across the B2B2X value chain. Improve decision-making with end-to-end service visibility and real-time network insights.
Find efficiencies
Remove duplicate technologies, manual processes and other roadblocks to profitability. Identify opportunities to streamline and enhance your margins.
Fuel growth
Drive a return to growth through new services and better experiences. Enable a new generation of digital services by connecting key systems to unite the experiences in a scalable way.
Purpose-built for telecom
Connect the customer to the network on one cloud platform.
Telecommunications Service Operations Management
Proactively monitor the health of your networks and services to prevent downtime. Streamline your response with machine learning and advanced analytics.
Telecommunications Service Management
Connect your telecom operations—from the network to the customer—on a single platform. Enable CSPs to enhance customer care and automate service assurance.
Order Management for Telecom
Scale order management to take on modern telecom opportunities and build for customer success. Speed new products to market and quickly turn services into revenue.
Better, together
ServiceNow and Accenture partner to create interoperable solutions built on industry standards and best practices that give CSPs simplicity, scale and choice.
Featured resources
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Get in touch with pros and peers
Connect with experts at ServiceNow and other champions in telecommunications to discuss industry challenges and how to partner with us to unlock your potential.