Driving success with agentic AI for ServiceNow partners

We all know that AI has changed the rules of business. Agentic AI is set to change them even more. ServiceNow partners are at the forefront of making that happen.

No matter what work you need done—front, middle or back office—ServiceNow is the AI platform for business transformation. AI is only as powerful as the platform it's built on, and the road to transformation is only as smooth as the transformative partner walking alongside you.

That's why we've worked for years to build, mature and hone a partner ecosystem that can meet any customer demand and deliver any desired outcome. Our partners don't just sell with us or implement with us; they innovate with us.

Today I'm thrilled to announce a result of that co-innovation: our first wave of partners creating AI agents, built on the ServiceNow platform, trained on ServiceNow data and available in the ServiceNow Store.

This is only the beginning. We're ready for your innovation to be next on the list.

Get value from all your data

Unlike point solutions, the ServiceNow platform uniquely brings together AI agents, data and workflows. Too many enterprises accept data silos and mundane tasks as unfortunate facts of life. We're changing that.

We've overcome the problem of siloed data with a single solution, native to our platform: Workflow Data Fabric. This is the foundation for all data and action, unified across the enterprise. It provides real-time, secure and governed access to any data source—from legacy systems to cloud apps—so that enterprises can get value from all their data, not just some of it.

ServiceNow AI Agents harness the all-in power of Workflow Data Fabric to access real-time data from any enterprise source without leaving the ServiceNow platform. Then they efficiently act on that data with workflow automation.

It's all about getting time back. Letting ServiceNow AI Agents work behind the scenes frees your people to focus on creating business value.

Transform potential into exponential productivity

Consider what's possible with AI agents when ServiceNow partners layer on their unique domain expertise. Together, we can deliver quick, measurable, transformative outcomes in industries from telecommunications to financial services.

This means opportunities for our customers to receive exponential value and for our partners to experience exponential growth. There's never been a moment like this to tell the market, "We lead with AI". Our partners are doing just that.

Ten ServiceNow partners have already transformed potential into productivity with AI-powered solutions in our marketplace, tailor-made for our shared customers:

• Accenture uses AI to enhance problem management processes.
• Cognizant delivers Configuration Management Database (CMDB) health powered by generative AI (GenAI).
• Deloitte is empowering operational technology with AI-driven insights and automation.
• DXC Technology offers proactive ticket management with GenAI for real-time incident trends.
• HCLTech automates and informs major incident management communications.
• Inetum delivers actionable insights to ensure your configuration items (CIs) are aligned with CMDB best practices.
• inMorphis offers Now Assist readiness: identifying gaps, elevating data and empowering AI adoption.
• Plat4mation increases customer and employee satisfaction scores by better understanding agent and customer dynamics.
• Prodapt predicts, prevents and retains customer churn.
• Work4Flow delivers AI-powered precision incident management for safer, smarter and faster outcomes.

Build faster and reach further

At our 2024 Global Partner Ecosystem Summit in September, I told partners we're dedicated to putting them at the forefront of the AI revolution. The AI agents available in the ServiceNow Store are evidence of that dedication.

With foundational, easy-to-use tools like Now Assist skill kit and our partners' industry expertise, developers can build custom GenAI skills and efficiently integrate them into their ServiceNow instance.

Partners' productivity—and time to market—ramps up with our AI Agent Studio. This suite of tools will make it even easier for developers to build, test and deploy custom AI agents.

To shine a light on all of these innovations, we're relaunching the ServiceNow Store as the leading AI marketplace for business transformation. Partner-created AI agents will be exclusively available here, ensuring compatibility, compliance and data security within your ServiceNow instance.

Let's put AI to work together

ServiceNow has been preparing for this moment for decades. We built a unified platform with enterprise data to break down silos. With integrated AI capabilities and strategies to help partners and customers succeed, there's nothing but opportunity ahead.

We're committed to working alongside our partners and fuelling your success. We'll help you lead from the front, where you belong. Now is the time to unlock the power of the ServiceNow ecosystem. We're here to help you thrive and to build the future together.

Find out more about how ServiceNow helps put AI agents to work for people.