Jen Odess

Jen Odess, vice president of partner experience at ServiceNow, is a transformative business and partner ecosystem leader. Her career has spanned software services, corporate strategy, customer success, and culture building. Known for her ability to architect high-performing, differentiated partner organisations, she brings a relentless focus on growth, impact, and innovation.

Jen leads a comprehensive, cross-functional organisation designed to power every dimension of the partner journey. From crafting strategic programmes to elevating digital engagement to driving communications, enablement, and delivery excellence, Jen and her team fuel a high-impact ecosystem that empowers partners to scale, differentiate, and deliver transformative customer outcomes at every touchpoint.