Justin Herman

Justin Herman headshot

Justin Herman is vice president of mission success for ServiceNow global public sector. He drives worldwide strategy and investments for government and higher education, including service delivery modernisation, accessible design, and generative AI.

As a public servant, Justin launched the U.S. federal government’s first AI for Citizens Services program, served on the White House AI advisory committee for two presidents, and advised the U.S. Congress on the development of AI legislation for governments.