Rohit Batra

Rohit Batra is general manager and vice president of manufacturing, telecommunications, media, and technology (TMT) at ServiceNow. He leads the team defining the product and solution strategy and roadmap for TMT pertaining to sales and order management, service management, and customer experience powered by automation and AI. Rohit also sits on the Technical Advisory Board of MEF, where he helps drive standards for telecommunication companies.

Prior to joining ServiceNow, Rohit ran solutions and product strategy teams at Salesforce, Amdocs, Oracle, and Comverse Technology. He has more than 20 years of experience running delivery, solutions, and product management functions in the TMT industry. Rohit also led the Customer Experience Lifecycle and omnichannel best practices for TM Forum.