Shakira Talbot

Shakira Talbot is group vice president of CRM EMEA at ServiceNow, leading a high-performing sales and consulting organisation that delivers exceptional customer value across the region. She accelerates CRM growth, drives go-to-market strategy, and ensures operational excellence and consistent execution. Shakira is committed to helping customers turn AI-driven transformation into measurable outcomes, emphasising clarity, trust, and disciplined execution to build teams that deliver predictable results and lasting partnerships.

She joined ServiceNow in 2014, holding senior roles across public sector, UK&I enterprise, and global customer operations. Previously, she led sales teams at BMC Software and Gartner.