ServiceNow named a Leader in the 2020 Gartner Magic Quadrant for Software Asset Management Tools

  • IT Management
  • Trends and Research
  • Solutions
  • Ryan Wood-Taylor
  • 2020
July 30, 2020

2020 Gartner Magic Quadrant for Software Asset Management Tools

I’m excited that ServiceNow has been named a Leader in the 2020 Gartner Magic Quadrant for Software Asset Management Tools. We were recognized for our Software Asset Management (SAM) solution, which we believe helps reduce software costs and mitigate license compliance risk with actionable IT insights. We think It’s a great example of how ServiceNow makes work, work better for people.

ServiceNow innovates by listening to our customers. We built SAM because our customers wanted to manage their software, cloud and hardware assets in the same place they plan, operate, and service IT. I’m extremely proud that Gartner recognized us a Leader in this Magic Quadrant just two and a half years after we launched our SAM solution.

The Magic Quadrant recognition is a testament to what we hear from our customers around the world every day. Customers all need solutions that help them achieve real business outcomes faster. In good times and bad, our customers depend on ServiceNow to help them optimize IT productivity, cost, and resilience.

Many customers aren’t just saving millions on their software spend with Software Asset Management. They are also gaining incredible efficiencies that only a single architecture can deliver. As the platform of platforms, we know a single data model is crucial to automating everyday processes for our customers. How do we know? Because they tell us. 

Audits are disruptive. Legacy systems and manual SAM processes leave teams disconnected and drowning in complexity. By contrast, ServiceNow delivers digital workflows that create great experiences and unlock productivity.

Behind every great experience is a great workflow. Work should flow the way your business needs it to, enabling the experiences your employees want and your customers expect. Strategic software asset management is about providing useful, actionable information to stakeholders as decisions are being made.

Embedding SAM into everyday IT management, IT operations, IT business management, vendor risk management, HR service delivery and security are game changers for customers. In the words of our founder Fred Luddy, "There is no better experience than giving someone a piece of technology that lets them do something they never thought they could do." 

The success of our customers means everything to us. We look forward to helping your team achieve real business outcomes quickly. ServiceNow is the smarter way to workflow. When work flows naturally, great experiences follow.

Gartner named ServiceNow a Leader in the 2020 Magic Quadrant for Software Asset Management Tools. Get this report.

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