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Software Asset Management

Software Asset Management (SAM) runs on a single-architecture platform, enabling faster outcomes to slash spending and license compliance risks.
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Software Asset Management
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Software Spend Detection Publisher Dashboards

Software Spend Detection

Solve distributed IT spend by uncovering costs by geo, cost center, vendor, product, and people.

License Workbench dashboard

License Workbench

Prioritize and take action on compliance and cost visualizations for your long list of publishers.

A screenshot of SAP dashboard

Publisher Packs and SaaS License Management

Review license compliance and optimize positions for the most complex on‑premises and SaaS products.

Software Asset Connections

Software Asset Connections

Power SAM use cases with data from any existing discovery tool.

change request

License Change Projections

Change the game from reactive to proactive—surface software costs before an IT change occurs.

Additional Software Asset Management features

Discovery
Find up-to-date configuration items, assets, and file-based patterns on premises and throughout your cloud infrastructure with Discovery.

Cloud Spend Dashboard
Get a consolidated view of SaaS, IaaS, and PaaS consumption and optimize cloud service costs with Cloud Insights.

Engineering License Manager
Monitor usage and optimize licenses for engineering and specialty industrial applications.

HR Asset Onboarding
 Simplify and automate hardware and software asset allocations for new employees.

Software Vulnerabilities Assessment
 Identify vulnerable software with information from the National Vulnerability Database (NVD) and remediate vulnerabilities with automated workflows to Security Operations.

Lifecycle content
Workflow lifecycle dates from the content library to view end of support for software in the app stack. Use Application Portfolio Management to see which business application are at risk and need to raise demand projects.

 

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Additional Software Asset Management features

Close Event Overlay.
Automated Entitlement Import
Improve time to value by automating the process of importing procurement data with critical validations.
Blacklisting
Achieve security objectives by flagging unauthorized personal (tax, gaming) software from corporate assets and take action for removal.
Cloud Spend Dashboard
Get a consolidated view of SaaS, IaaS, and PaaS consumption and optimize cloud service costs with Cloud Insights.
Content Library and Normalization
Get normalization rates up to 97% out of the box on a central dashboard using an extensive validated content library for tens of thousands of software publishers.
Discovery
Find up-to-date configuration items, assets, and file-based patterns on premises and throughout your cloud infrastructure with ITOM discovery.
Engineering License Manager
Monitor usage and optimize licenses for engineering and specialty industrial applications.
FedRAMP certified
Use a data center that is Federal Risk and Authorization Management Program (FedRAMP) certified.
HR Asset Onboarding
Simplify and automate hardware and software asset allocations for new employees.
License Change Projections
Change the game from reactive to proactive—get software insights before an IT change occurs.
License Workbench
Prioritize and take action on compliance and cost visualizations for your list of thousands of publishers.
License Position Reports
Get a full view of publisher effective license positions for your list of publishers with intuitive dashboards and on-demand reports.
Lifecycle Content
See workflow lifecycle dates from the content library to view end of support for software in the app stack. Use Application Portfolio Management to see which business applications are at risk and need to raise demand projects.
Managed service provider support
Deliver hosted SAM services to customers on a single multi-tenant instance. Maintain domain separation and data privacy across your customer base.
Remediation options
Use the platform of action to reassign, reclaim, and revoke software allocations for users or devices with automated workflow.
Performance analytics
Review historical and forecasted compliance trends and their associated costs with meaningful insights.
Publisher Packs
Review license compliance and optimize positions for the most complex enterprise products representing 80% of your spend: Oracle, Microsoft, IBM, VMware, Adobe, SAP, and Citrix. For the remaining 20%, leverage the robust Content Library or create custom metrics for developed apps.
Reconciliation
Keep license positions up to date with automated license positions comparing entitlement to usage and cost calculations.
SaaS License Management
Manage your SaaS spend with our out-of-box capabilities for: Adobe Creative Cloud, DocuSign, Zoom, Box, G-Suite, Jira, Salesforce Service Cloud, Salesforce Sales Cloud, Dropbox, Microsoft O365, and Webex. Connect to any additional SaaS app with SaaS License Connections. SSO Connection for Azure AD.
Software Asset Connections
Power SAM use cases with data from any existing discovery tool.
Software License Maintenance
Gain visibility into maintenance contracts, identify cost savings, and right size renewals to align to usage.
Software Spend Detection
Solve distributed IT spend by uncovering costs by geo, cost center, vendor, product, and people.
Software Vulnerabilities Assessment
Identify vulnerable software with information from the National Vulnerability Database (NVD) and remediate vulnerabilities with automated workflows to security.

Benefits of Software Asset Management

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Get to business outcomes faster

Workflow software data to deliver value cross-functionally using platform capabilities already in place.

Mitigate risk

Reduce software license risk by embedding SAM into IT change and acting on unlicensed deployments.

Slash software spending

Cut software and cloud spend by finding shadow IT, reducing overlap, and optimizing license use.

Don’t just take our word for it

Companies like yours use Software Asset Management to take control of assets and get to value faster.

Read Story
Case Study

Community Health Systems hospitals saves millions

CHS supports the patient journey while saving millions with ServiceNow.

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Read Story
Case Study

The State of Tennessee speeds procurement cycles

State centralized IT services with Now Platform® to speed procurement and employee onboarding.

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Read Article
Now Community post

Celgene saves seven figures

What everyone ought to know about Software Asset Management and ServiceNow.

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Read Article
Now Community post

CenterPoint Energy hits 97% normalization

Fortune 500 electric and natural gas utility successfully implements ServiceNow SAM.

Read Article

Resources

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Data Sheets
Data Sheets
Webinars
Webinars
Ebooks
Ebooks
Analyst Reports
Analyst Reports

How to get Software Asset Management

Software Asset Management is available with ServiceNow IT Asset Management. Enable cross‑functional IT workflows to manage full asset lifecycles.

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You might also be interested in…

 

Hardware Asset Management

Know what assets you have, where they are, who uses them, how they are configured, and what they cost.

 
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Discovery

Get complete visibility into your on‑premises and cloud resources.

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Application Portfolio Management

APM uses CMDB, discovery processes, and cost modeling to deliver a full picture of your app portfolio.

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Get answers to your questions and discover how ServiceNow can help you transform your business with modern digital workflows.

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