5 highlights from Knowledge

Knowledge: 2 smiling women

Knowledge has been a fantastic time of keynote sessions, fireside chats, roundtables, and demos. We were excited to be able to bring people together again to four live, in-person events—in New York City, The Hague, Las Vegas, and Sydney—as well as provide a digital experience for those unable to make it to a live event. 

After two years away, attendees gathered to hear the latest about digital transformation experiences, the Now Platform®, and how to be digital pioneers in the world in which we live. They explored new innovations, expanded their knowledge, and engaged with the ServiceNow community.

The energy from both the in-person and digital experiences got us more excited than ever to make the world work better for everyone. As ServiceNow CEO Bill McDermott says, “Let’s go!”

With so much to take in both in person and online, here are some highlights you may have missed.


1. Opportunities to increase skills

Designed to help people on their journey to becoming a ServiceNow professional, Now Learning Live, an important part of our annual Knowledge event, offers in-depth sessions on ServiceNow Fundamentals and IT Service Management (ITSM) Fundamentals.

This year, Now Learning Live focused on our emerging market of talent: those who are new to ServiceNow or still early in their learning journey. We hosted nearly 300 students for live, in-person training, which included virtual reality (VR) and robotic innovations to encourage hybrid learning during this current social climate—as well as promote inclusion by exploring new ways people can learn from home.

2. Self-made ServiceNow developer success stories

CreatorCon, the developer conference within Knowledge, is a staple at our flagship event. Targeted at no-coders, low-coders, and pro-coders alike, it offers informative sessions, fun activities, and inspiring demos. 

This year’s CreatorCon keynote didn’t disappoint with cool tech. It also featured special guests: our developer heroes who shared the impact of ServiceNow on their careers. Attendees also got a sneak peek at the application development platform roadmap to spark even more ideas for the future of work.

3. New, simpler ways to work

Knowledge is the perfect venue to unveil new solutions that make work better for everyone. We announced five additions to the Now Platform in three key areas:

Customer efficiency

Service Operations Workspace provides agents and operations teams with a single place to manage work and share visibility into issues. It includes a unified user experience for teams to work on the same problem at the same time to solve issues fast.

App Engine Management Center improves low-code governance and, thus, innovation speed. It’s a solution to successfully scale and safeguard app development across an organization using App Engine.

Public Sector Digital Services provides governments with a digital foundation to deliver consumer-grade experiences from request to resolution.


To help procurement teams modernize and focus on the work that matters most, we released Procurement Service Management. Providing a centralized system of action, it helps finance departments manage the entire procurement lifecycle.

Hybrid work

We deepened our commitment to hybrid work with native indoor mapping and wayfinding technology, available in Workplace Service Delivery. Workplace Indoor Mapping can help employees quickly and easily navigate unfamiliar office spaces to find and reserve desks, meeting rooms, and more. 

Knowledge: man standing with a fist in the air in triumph

4. Industry innovations

The quest is on to deliver frictionless experiences. American Family Insurance and Bank of Montreal shared how low-code tools and evolving digital transformation are helping financial services reach this goal.

In one of the most popular Knowledge sessions, Kraft Heinz discussed how it uses ServiceNow to streamline the introduction of new products. The consumer packaged goods manufacturer is also working with ServiceNow and App4Mation to digitize its factory floor.

The University of Kentucky Healthcare outlined how using ServiceNow helped the organization change the way clinicians interact with IT. Mayo Clinic reviewed how ServiceNow Application Portfolio Management provides transparency and accurate data, which helped the healthcare provider accelerate innovation and digital transformation.

5. Moments to think big

From smart hospitals and smart manufacturing to robots, artificial intelligence (AI) and machine learning garnered attention in Think Big sessions. So did diversity. 

Amy Lokey, global head of design at ServiceNow, talked about the importance of creating product experiences for an infinitely diverse audience. In a session on neurodiversity, speakers from EY explored the benefits of a neurodiverse workforce. Marcus Murph, principal and CIO advisory at KPMG, led another session on unleashing neurodiverse talent in technology.

Environment, social, and governance (ESG) was a hot topic too. Think Big sessions on this subject covered biodiversity without boundaries, shaping the future supply chain, transparent and trustworthy practice, and ESG as an “inclusive disruptor.”

More content to explore

We’ve only scratched the surface on the depth and breadth of Knowledge content this year. More than 200 sessions are available on demand, including the main keynote

Visit the Knowledge Digital Experience to glean more insights that can help you make work better. Registration is free after selecting your time zone. Once logged in, search for any of the sessions listed here and browse the Library for more.

We hope you’ll plan to join us at our next Knowledge event.

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