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Service Operations Workspace

Predict, prevent, and resolve incidents proactively from a single workspace. Get clear visibility into context and impact, before services impact users.

Benefits of Service Operations Workspace

Eliminate incidents

Shift your service operations team from creating incidents to addressing actionable alerts.

Minimize service disruption

Maximize uptime with problem identification, collaboration, and resolution in a single workspace.

Support greater business productivity

Improve task focus and the overall employee experience with personalized, configurable views.

Reduce mean time to resolution

Quickly identify problems based on anomaly detection and root cause analysis, driven by data.

Features of Service Operations Workspace

Unified navigation boosts service operations productivity

Unified navigation

Manage incidents, problems, and investigations easily. Boost productivity in your service operations.

Resolve issues faster through instant collaboration


Collaborate instantly across service operations and other teams to resolve issues faster.

Increase your efficiency with a personalized interface

Configurable interface

Personalize your instance for greater efficiency based on critical alerts and incidents.

Simplify adoption with guided setup

Guided setup

Simplify adoption and use with guided setup and agent onboarding.

Additional features

Personalized UI

Let end users adjust display settings (e.g., compact mode) and color themes (e.g., dark mode).

Modern visualizations

Use data visualization styling to translate new and classic reports into one dashboard experience.

Change management

Manage the full lifecycle through dynamic pages that display status and tasks for each change state.

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Talk to an expert

Get answers to your questions and discover how ServiceNow can help you transform your business with modern digital workflows.