Resolve incidents proactively when services are at risk of failing. Maximize uptime in service operations with instant problem identification and resolutions.
Service Operations Workspace
Predict, prevent, and resolve incidents proactively from a single workspace. Get clear visibility into context and impact before incidents affect employees.
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Service Operations Workspace Contact Us Benefits Features Resources How to Buy Related Apps
Benefits of Service Operations Workspace Mitigate incidents
Shift your service operations team from creating incidents to addressing actionable alerts.
Minimize service disruption
Maximize uptime with problem identification, collaboration, and resolution in a single workspace.
Support greater business productivity
Improve task focus and the overall IT employee experience with personalized, configurable views.
Reduce mean time to resolution
Identify problems quickly based on anomaly detection and root cause analysis, driven by data.
Features of Service Operations Workspace Unified navigation
Manage incidents, problems, and investigations easily. Boost productivity in your service operations.
Collaboration
Collaborate instantly across services and operations teams to resolve issues faster. 
Configurable interface
Personalize your instance for greater efficiency based on critical alerts and incidents.
Guided setup
Ease adoption with structured step-by-step guidance to help administrators configure applications and features. 
Additional features Personalized UI
Let end users adjust display settings (e.g., compact mode) and color themes (e.g., dark mode).
Modern visualizations
Use data visualization styling to translate new and classic reports into one dashboard experience.
Change management
Manage the full lifecycle through dynamic pages that display status and tasks for each change state.
Change advisory board (CAB) workbench
Run an efficient CAB meeting to get guidance on proposed high-risk changes.
Recommended actions
Use guidance-based or field-level recommendations for records.
Resources See All Resources Infographics Five CIO Priorities to Stay Resilient in the Face of Change Analyst Reports AI Service Automation: ITSM and ITOps Convergence Video Fuel Your Business with Tomorrow’s IT (2:08) What Is Technology Service Operations? (1:04) Ebooks Reimagining IT Service Delivery and Operations with AI Automation Get Closer to Self-Healing Enterprise IT with AI-Powered Service Operations Webinars Faster Incident Resolution with AI-Powered Service Operations Workspace Case Studies Empowering IBM’s Business Transformation with the ServiceNow AI Platform Scania Drives Employees Toward a Fully Digitalized Future Bell Food Group Adds Automation to Its New Recipe for Growth USI Builds Synergy with Insourced Service Desk
How to get Service Operations Workspace
Service Operations Workspace is available with these ServiceNow products.
IT Operations Management
Predict issues, prevent impact, and automate resolution with AIOps.
IT Service Management
Transform the impact, speed, and delivery of IT.
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