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Public Sector Digital Services

Deliver personalized, frictionless, and anticipatory constituent services on a platform purpose-built for government.

Engage constituents with a digital-first experience.

Don’t just take our word for it

See how companies like yours use ServiceNow to make work, work better for people.

GOVERNMENT

50% increase of Net Promoter Score (NPS)

Digitization in the city of Santa Monica makes life easier for residents.

GOVERNMENT

70% faster resolution times

Tennessee Department of Human Services delivers a consistent, user-friendly, customer experience.

Capabilities that scale with government

Public Sector Digital Services offers key applications and capabilities to help you modernize services.

Public Sector Data Model

Speed innovation using a public sector data model and packaged business capabilities.

Government Services Portal

Make it easy for users to request services and report issues.

Agent Workspace

Simplify the work of government employees with a workspace that’s built for them.

Engagement Messenger

Embed rich self-service experiences in third-party web sites via configuration.

Virtual Agent

Resolve issues fast with an intelligent chatbot that understands simple, human language.

Predictive Intelligence

Simplify and accelerate everyday work with built-in machine learning.

Performance Analytics

Anticipate trends, prioritize resources, and continuously improve with real-time analytics.

Playbooks for Customer Service

Optimize case flows across teams by digitizing and automating service processes.

Guided Decisions

Help agents resolve cases with contextual next best action recommendations.

Walk-Up Experience

Boost customer satisfaction with an efficient in-person or remote IT support experience.

Request Management

Provide employees with an AI-powered self-service portal that works on all their devices.

Omni-Channel

Support customers across phone, messaging, chat, web, email, in-person, and social media.

Customer Central

Show agents internal and external constituent data together, maintaining data privacy.

Advanced Work Assignment

Automatically route work to the best agent based on criteria or affinity with the case. 

Self-Service

Drive self-service from a portal integrated with knowledge, service catalogs, communities, and chatbots.

Automate work across departments with customer workflows

Reimagine the customer experience

Scale service operations and increase customer satisfaction with connected digital workflows that automate work across departments.

Explore the possibilities

Set a new standard for delivering digital government services with ServiceNow® solutions.