Turning a vision for better employee engagement into reality

  • ServiceNow Blog
  • Employee Experience
  • Solutions
  • 2022
August 24, 2022

Employee engagement: group of workers in a conference room gathered around a laptop

When you visit the About section of a company’s website, you probably expect to find information about the company’s culture and values. In how many cases are those statements more hype than reality? Does the company do the things it needs to do to help its employees be their best?

It’s never been more critical to foster employee engagement and productivity. Attracting, nurturing, and retaining the best and brightest talent has always been a challenge—regardless of the economy’s ebbs and flows. More human resources leaders are recognizing the employee experience is a crucial component to success.


Changing employee expectations

A big part of the challenge is that employees are bringing new expectations to the workplace. Their experience as digital consumers has shifted their ideas about how work should function.

Today’s employees want self-service tools that allow them to find answers fast. They expect easy access to information. They want an intuitive way to request the resources and tools they need to do their jobs. In other words, work shouldn’t be a lot of work.

ServiceNow is helping companies create compelling, seamless, and consistent employee experiences with a single, holistic platform. It provides the foundation that allows organizations to streamline and optimize the employee experience in three areas: people, places, and global business services.

A great employee experience can do a lot more than make work easier for employees. It can free them to focus on high-value tasks instead of administrative minutiae.


Empowering workers

A great employee experience can do a lot more than make work easier for employees. It can free them to focus on high-value tasks instead of administrative minutiae. It also confirms an employer’s message that its people are its most valuable asset.

Great employee experiences prove a company is willing to invest in talented workers and give them what they need to thrive.


Rethinking workspaces

Today’s workplaces aren’t just locations to plug in devices and attend meetings. They’re places to connect and collaborate virtually or face to face.

Organizations that want to improve employee engagement in this age of hybrid work need a fresh perspective on what it means to be an employee—a definition that’s constantly evolving. Employers must bring together people and places safely with the digital tools to reserve and redefine workspaces, support visitor processes, and enable creativity and productivity.

Promoting efficiencies

Modern enterprises aren’t confined by borders. Their employees can work from almost anywhere.

To maintain the consistency that’s essential to a great employee experience—and keep the cost of employee services in check—many businesses are embracing global business services. These services help innovative organizations seamlessly deliver standards and quality no matter where or how employees choose to work.

Numerous ServiceNow customers are already reimagining the employee experience and creating the type of workplace that empowers their people to reach new heights. Read their stories in our Book of Knowledge: Employee Experience.

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