Turning a vision for better employee engagement into reality

Employee engagement: group of workers in a conference room gathered around a laptop

When you visit the About section of a company’s website, you probably expect to find information about the company’s culture and values. In how many cases are those statements more hype than reality? Does the company do the things it needs to do to help its employees be their best?

It’s never been more critical to foster employee engagement and productivity. Attracting, nurturing, and retaining the best and brightest talent has always been a challenge—regardless of the economy’s ebbs and flows. More human resources leaders are recognizing the employee experience is a crucial component to success.

Changing employee expectations

A big part of the challenge is that employees are bringing new expectations to the workplace. Their experience as digital consumers has shifted their ideas about how work should function.

Today’s employees want self-service tools that allow them to find answers fast. They expect easy access to information. They want an intuitive way to request the resources and tools they need to do their jobs. In other words, work shouldn’t be a lot of work.

ServiceNow is helping companies create compelling, seamless, and consistent employee experiences with a single, holistic platform. It provides the foundation that allows organizations to streamline and optimize the employee experience in three areas: people, places, and global business services.

A great employee experience can do a lot more than make work easier for employees. It can free them to focus on high-value tasks instead of administrative minutiae.

Empowering workers

A great employee experience can do a lot more than make work easier for employees. It can free them to focus on high-value tasks instead of administrative minutiae. It also confirms an employer’s message that its people are its most valuable asset.

Great employee experiences prove a company is willing to invest in talented workers and give them what they need to thrive.

Rethinking workspaces

Today’s workplaces aren’t just locations to plug in devices and attend meetings. They’re places to connect and collaborate virtually or face to face.

Organizations that want to improve employee engagement in this age of hybrid work need a fresh perspective on what it means to be an employee—a definition that’s constantly evolving. Employers must bring together people and places safely with the digital tools to reserve and redefine workspaces, support visitor processes, and enable creativity and productivity.

Promoting efficiencies

Modern enterprises aren’t confined by borders. Their employees can work from almost anywhere.

To maintain the consistency that’s essential to a great employee experience—and keep the cost of employee services in check—many businesses are embracing global business services. These services help innovative organizations seamlessly deliver standards and quality no matter where or how employees choose to work.

Numerous ServiceNow customers are already reimagining the employee experience and creating the type of workplace that empowers their people to reach new heights. Read their stories in our Book of Knowledge: Employee Experience.

© 2022 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.


  • Open-source Azimuth logo
    Introducing Azimuth, an open-source project from ServiceNow
    Azimuth open-source software helps AI practitioners better understand their dataset and model predictions by performing thorough dataset and error analyses.
  • integrated risk management in telecom: businessman on phone with communications cables in foreground
    Customer Stories
    How a telecom company elevated integrated risk management and security
    When telecom company ATN International wanted to elevate its integrated risk management program, it chose the Now Platform from ServiceNow. Find out why.
  • Business resilience: employees walking through an office
    Now Platform
    Building a more resilient business with the Now Platform Tokyo release
    The Now Platform Tokyo release is designed to tackle complex, interconnected problems and deliver value. Find out how It helps boost business resilience.

Trends & Research

  • Total experience companies outperform: prism refraction with an arrow pointing to the right
    Employee Experience
    Survey says: Total experience-focused companies outperform
  • Customer service: smiling businessman on phone walking outdoors
    Customer Experience
    Survey: 3 tips to deliver world-class customer service
  • Enterprise SRE (site reliability engineering): where service reliability and business agility meet
    Application Development
    Service quality and the rising need for enterprise SRE