Meet Tom Hannigan, president of Americas at ServiceNow

At ServiceNow, our work makes the world work. Tom Hannigan, newly appointed president of the Americas region, knows this better than most. We sat down with Tom to learn more about him, his vision for the role, and what it means for customers.

Tell us about yourself.

I’ve been happily married to my wife, Meredith, for 26 years. I’m a dad to two wonderful daughters, proud Bostonian, and New England Patriots season ticket holder. Friends and family mean everything. I also love to spend time at Cape Cod and outdoors playing golf.

Professionally, I spent 23 years at EMC before joining ServiceNow. I started my career there in inside sales, moved to various managerial roles, and eventually led the commercial business in the east region.

Nine years ago, I was asked to bring that expertise to help establish the commercial team here at ServiceNow. I’ve been lucky enough to see my career shift and grow in that time, most recently overseeing the enterprise east and U.S. commercial businesses. I couldn’t be more thrilled to now lead the Americas, the largest region in our global sales organization.

Why do you stay at ServiceNow?

There are too many reasons to count. First and foremost, I stay for the people. I’m surrounded by the best of the best. The supportive, genuine culture we’ve developed on this team is one I’ve never experienced before.

The opportunity for career development is unparalleled. In the last nine years, I’ve seen firsthand how hard work translates to career growth. This is my fifth role in that time. I’ve been able to take on more with each role change, and it all prepared me for this exciting new challenge.

We’re also positioned perfectly as a company. We’re here at a really unique time in the world, driving positive change with end-to-end digital transformation for our customers. We’re accelerating productivity. We’re breaking down silos. We’re improving experiences.

The Now Platform Vancouver release, which combines automation with powerful generative AI capabilities, does all this and more. Our brand promise to make the world work better for everyone is more relevant than ever.

In my view, we’re only in the early innings. I can’t wait to see what’s next for our customers, partners, and team.

What excites you most about this role?

The people. Working with our customers, our partners, and the entire Americas sales team in this new capacity is a dream come true. This role allows me to connect with and learn from the ServiceNow community on a larger scale.

I was also lucky enough to inherit a world-class leadership team when I accepted this role, and I truly believe we have the right people at the helm. Together, with our partners, we’ll take the best of what we’re already doing for our customers and bring more digital transformations to life.

What are your priorities in this new role?

Customer success is No. 1. Success doesn’t come without building long-term relationships focused on understanding our customers’ needs and mobilizing all available resources across ServiceNow in support of those needs.

Our partner community, for example, is fundamental to that success. When we invest in our partners, we invest in our customers. Creating great experiences for our entire ServiceNow community is critical.

It’s important we meet our customers where they are, but we’re also watching where the world is going and making sure we’re helping them remain at the forefront. They trust us to partner with them on their digital transformation journey. We don’t take that lightly.

We’ll also continue to focus on our people. Elevating and developing our talent is incredibly important to me. As we develop more rigor and scale the business, we create more roles and opportunities for our team members. That’s invigorating.

What’s your leadership philosophy?

One of ServiceNow’s values is stay hungry and humble. This mantra has been a North Star throughout my career, and I believe it’s why I’ve been successful in creating high-performing teams that love what they do. Helping others energizes me. I’m lucky I get to do this every day with customers and team members.

I’m also a big believer in working hard and having fun. If you can’t do both, it’s not worth doing. Our Americas team is really good at both.

Find out more about how ServiceNow makes the world work for everyone.