Generative AI holds immense power and potential, enabling organizations to enhance productivity, streamline workflows, and create exceptional customer experiences. However, it is essential to approach the use of AI-generated content responsibly, considering the risks and challenges involved. To assist organizations in effectively harnessing the benefits of generative AI, ServiceNow has introduced the Generative AI Controller and Now Assist for Search. These tools seamlessly integrate generative AI capabilities into the Now Platform®, empowering users to leverage the power of AI without the need for platform changes or complex integrations.
With the Generative AI Controller, organizations can connect the Now Platform to leading large language models (LLMs) such as OpenAI, Azure, and ServiceNow’s proprietary LLM. These integrations allow for the seamless utilization of generative AI capabilities within existing workflows, enabling enhanced search functionalities, personalized conversations, and improved user experiences. And, Now Assist for Search (powered by generative AI), enhances search capabilities further by providing more specific and direct answers to queries, ensuring users receive the information they need quickly and accurately, filling gaps in customer experience, and delivering smoother interactions.
Additionally, ServiceNow recently partnered with Nvidia to develop more extensive generative AI capabilities for enterprise business, expanding ServiceNow's AI functionality and offering new applications for generative AI for IT departments, customer service teams, employees, and developers, and more.
Generative AI represents major opportunities for enterprise business, but also carries some risk. Click here to learn more about how ServiceNow's generative AI capabilities can transform your organization, while helping ensure that you don’t fall prey to the potential dangers. Put generative AI to work for your business, on your terms, and take your organization further than ever before.