ServiceNow Community

When can I am allowed to create an article?

I don't have an option to create an article like my colleague has. I have to request some role/ it will be allowed at certain level?

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Iam not able to see the PDI with my login details

Iam not able to see the PDI with my login details else where iam able to see the different platform that App Engine studio page. will please go through it and fix the issue

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Logic for setting the Stages of hardware refresh line

Hi Team,We have the HAM activated and am new to HAM. Having few doubts regarding the stage setting in hardware asset refresh line. Catalog item is "Hardware asset refresh order" which is an out of box item, once it is getting created Hardware asset r...

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How to display a pop-up confirmation

I want to Display a pop-up confirmation with YES or NO when the HR Service is ‘Hire’ and state changes to close complete without using a UI Action in Workspace. Please help me here.@Ankur Bawiskar @Ravi Gaurav @Jaspal Singh4 @Ravi Chandra_K @Dr Atul...

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Error when doing the test run

Hi all, i have built an sub flow where it fetched the details of the control record the input is the number of the control. its working fine but when i created a custom skill and added the subflow in tool, the test run is not working i mean its no...

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Need to trigger SLA when business elapsed time crosses 50%

Hi Everyone, I need to trigger a notification to assigned to when SLA reaches 50% of its SLA for a custom table in Zurich version.We already do have Default SLA flow, how can i use this for my requirement. Best Regards

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Unable to disable the Authentication Factors menu item in Application Menus

Platform: Zurich patch4-hotfix3 Context: Our platform use is specifically targeted to customer service agents via a customized CSM application. CSM is the only real licensable product on our instances. No other products are installed. Users acces...

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Regarding major incident management

Hello Everyone , I have created a flow to create a major incident when more than 5 incidents are created , then map those incidents as child to the major incident , but major incident it created , but the child incident is not mapping to the major in...

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Incident Management

Software Model Condition Not Fully Reflected in Reconciliation Results

I am trying to understand how conditions set at the Software Model level should be reflected in reporting.I configured a condition at the Software Model level to filter installations based on Install Status. At the Software Model view, the results al...

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SAMPro

Demand creating EAP Epic twice

Basically when I click on the "Create EAP Epic" (first image) UI Action link, sometimes it duplicates the Epic generated. It occurs in both Next Experience and Strategic Planning Workspace. When I create the epic, it closes the demand but it's creati...

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Demand Management

Hardware asset refresh flow

Hi,I’m trying to access an OOB feature from HAM Pro. There is an OOB catalog item called Hardware Asset Refresh Order, which has an associated flow. I activated the flow and tested it, but I’m getting stuck at the point where the sourcing task is sup...

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Data Stream Action – Unable to Retrieve All Records from Nested Arrays in REST Response

Hello Experts, I have created a Data Stream Action in Flow Designer for a REST integration and am able to successfully retrieve data. However, I am encountering an issue while parsing the response due to its structure.The API returns data in a tabula...

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Hybrid Search(enhaced chat)Field Mapping, Semantic Index configuration & Knowledge Graph Dependency

Hi EveryoneWe are using Enhanced Chat in Patch 7 and I would like clarity on Index Source configuration, especially around Field Mapping, Semantic Index configuration, and Related List settings.ContextWe are on Enhanced ChatIndex Source is already co...

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SPM - Budget allocation at project level and portfolio level how both works in new next experience

We are working with client to propose SPM PPM process. In that we are not able to give them understanding how exactly project and portfolio level budgeting happens.1) Project level budget allocation - Under project workspace , we have Financials. In ...

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Azure AD JWT Token Not Accepted by ServiceNow MCP Server – "Key ID not found in JWKS"

Hi everyone,I’m currently working on integrating authentication between Microsoft Azure Active Directory and the ServiceNow MCP server, and I’m running into an issue with JWT token validation. We are implementing a token-based authentication flow whe...

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