Flow desiginer is not triggering after adding in catalog item form flow field

AzizM
Tera Contributor

2 hours ago - last edited 2 hours ago

I configured the Service Catalog as the trigger condition for the flow. However, the flow is not triggering when a request is submitted, and no Flow Context is being created for the RITM. When I test the flow directly from Flow Designer, it executes successfully. Am i missing something?
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2 REPLIES 2

Vishal Jaswal
Tera Sage

2 hours ago

Hello @AzizM 

Navigate to All > Maintain Items and enter the name of your catalog item.
Scroll down to Process Engine tab and select the desired Flow.
Hit Save/Update.

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CN-L
Mega Sage

2 hours ago

Hi @AzizM,

 

It's difficult to advise without being able see your flow however a couple of things to check would be

  1. who the flow is set to 'run as'? (System User or User who initiates session)
  2. has the flow been activated?
  3. has the flow been linked to the specific catalog item?

If you're able to share a screenshot of your flow, that would help with troubleshooting.

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