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What`s New Popular Posts More The latest in Community Posted by Travis Toulson Building an MCP Server on ServiceNow and Connecting Claude to It I have built a handful... Read More Posted by jordancbaron Save the date: now[dev] is coming to San Jose! Save the date: now[dev] is coming to San Jose Mark your calendars: November 4–5, 20... Read More Posted by ServiceNow ServiceNow Otto Has Arrived: What's Changing in Community and What It Means for You ServiceNow Otto Has Ar... Read More Posted by laurenmcman Introducing The Developer Passport: Brazil Release Preview Introducing The Develo... Read More Posted by laurenmcman Catching Up on Developer Passport: Australia (Before Brazil Drops)   Catching Up on Devel... Read More Posted by ServiceNow Incident: Developer Site Restored and PDI Availability Issues Update: July 27, 2026 ... Read More Posted by ryanyong From Development to Production: Ask ServiceNow's AI Experts Anything Hey everyone, I'm Ryan... Read More Posted by Earl Duque How to backup your Personal Developer Instance (PDI) Backing Up Your Personal Developer Instance (PDI) One ... Read More Posted by ServiceNow How to ask a great question in the Community The ServiceNow Community thrives on questions. When you ask a clear, focused questi... Read More Posted by sujitkhasnis How to Identify, Sponsor, and Scale the Right Agentic Use Cases I've watched smart tea... Read More Posted by SamirD ServiceNow builds the trust layer for Autonomous AI with NVIDIA OpenShell At Computex this week,... Read More Posted by Jay_Couture Introducing project Warpspeed: alpha sign-up is open If you were at the CreatorCon Keynote, you saw Warpspe... Read More
Popular Posts Posted by patrickdeca Does business rules still fire when creating a project from template? I have a simple insert... Read More Posted by Kyle Wiley Dot walking through multiple tables in client script I am trying to dot walk through multiple tables in an ... Read More Posted by Community Alums Is there a way to view the sprint that are closed in Agile Module Hi, There is ask where... Read More Posted by Sachin Pratap S CA Spectrum Connector Definition Hi, We are planning to integrate CA Spectrum with ServiceNow to pull events as part... Read More Posted by mike2agk Exclude/stop the Insert/Creation or update of CI's based on Name during Disocvery All, Do we have a way ... Read More Posted by kendall_lin Time Card & Time Sheet Qs - Approval and Related List Display Hello,My organization ... Read More Community Highlights George_1 Specialist Agent Availability Timeout and Message Read Receipts Agent Availability Timeout Is it possible to increase ... Read More Prasanna_Patil Specialist Beyond the dumps:Building true servicenow expertise for project success While passing certific... Read More Prasanna_Patil Specialist Efforts required along with the task details for Integration Hello All, We are buil... Read More George_1 Specialist How to Disable Virtual Agent for a Specific Service Portal I have Virtual Agent e... Read More George_1 Specialist Virtual Agent Routing to Different Queues Based on Portal To route Virtual Agent... Read More Prasanna_Patil Specialist Content migration approach Hi All, We want to migrate contents from client intranet to newly built servicenow ... Read More George_1 Specialist Virtual Agent routing to different live agent queues based on portal I have virtual agent e... Read More Tejas Adhalrao Specialist Enhancing the ServiceNow My Approvals Widget -Implementation & Code Hi Community, In one o... Read More Discover Community Community Central Just joining the Community? Start by exploring Community Central to discover all the different corners of the ServiceNow Community and see how you can get involved. Learn More Product Hubs Looking for details on a specific ServiceNow product? We’ve got you covered. Dive into our extensive product hubs, packed with all the information you’ll need. Learn More Community Events Join Community events like Developer Meetups and Ask the Experts to connect with ServiceNow enthusiasts, share experiences, and network both locally and virtually! Learn More User Groups User Groups (SNUGs) offer an opportunity to connect with fellow ServiceNow enthusiasts in your city or region, bringing together people with shared interests and experiences! Learn More Upcoming Events Online ServiceNow Exchange: Fresh Eyes, Faster Adoption - Student Talent Strengthens ServiceNow Deployments Hosted by ServiceNow 1 Sep, 2026 08:00 AM PDT Event Details Online ServiceNow Exchange: AI Academy - Value Monitoring in AI Control Tower Hosted by ServiceNow 1 Sep, 2026 08:30 AM PDT Event Details Online ServiceNow Exchange: AI Academy - Value Monitoring in AI Control Tower Hosted by ServiceNow 1 Sep, 2026 08:30 AM PDT Event Details Online ServiceNow Exchange: Platform Academy - Build Agent in ServiceNow Studio Hosted by ServiceNow 1 Sep, 2026 10:00 AM PDT Event Details Online ServiceNow Exchange: ServiceNow Impact Office Hours Hosted by Abigail Lavadia 1 Sep, 2026 10:00 AM PDT Event Details Online Event Management Webinar - The AIOps Advantage Hosted by LexaFu 2 Sep, 2026 08:00 AM PDT Event Details Join the Community Welcome to the lively and ever-growing ServiceNow Community! Whether you're a newcomer or just looking for a quick refresher, we're here to support you every step of the way. Grow together Tap into Community to unlock real-time opportunities for support and growth. Unlock Potential Connect with others Elevate your expertise and deepen Community connections, whether online or in person. Find an Event Join a group Dive into countless groups across our Community and let your voice be heard. Find a Group Become an expert Boost your expertise, elevate your reputation, and connect with top professionals in the ecosystem. Build Your Reputation

Community activity

Personal Notification not receiving on India numbers (Airtel, Vodafone)

Our organization is using the Notify Twilio integration in ServiceNow to send out SMS (Email-to-Text) messages to users' mobile numbers. However, we’ve encountered an issue where users with Indian mobile numbers are not receiving the SMS messages.To ...

  • Question

IntegractionHub Microsoft Active Directory V2 spoke question

I'm having issues adding a Contact Object to an Active Directory security group.We have instances where users from other domains are required to have an account created on the parent domain.  Therefore the difference between user and contact objects....

  • Question

How to raise an Incident for an external user

Hi. I'm involved in application support for an application that has both internal and external users (customers). One of the customers raised a request via email, and I want to log it in servicenow as an incident ticket. I can't paste their email Id ...

  • Question

ServiceNow EmployeeWorks: Introducing Employee Slate

Employees don't need more answers. They need things to get done.   Most employee experiences still get in the way: siloed tools that don't talk to each other, disjointed integrations that break workflows, and portals built for browsing instead of act...

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Virtual Agent chat Box Not Working

Hi,when we click on the Virtual Agent Chat, we are getting error like Page not found.And in Go section it shows $sn-va-web-client-app.do?sysparm_stack=no@99@sysparm_nostack=trueAny guidance on this?Thanks in Advance 

  • Question

Hide Choices based on field value in List View in Workspace

Hi Everyone,I need some help with hiding/restricting specific choices in a field.I have a Type field on the Exception table with two choices: Open and Closed. I also have a Status field with four choices: 1, 2, 3, and 4.My requirement is that when Ty...

  • Question

Assign SCTASK based on shift

Hi AllWe have a requirement to assign an SCTASK to the person who is currently working on a particular shift.For example, based on the selected Company and shift we need to identify the person who is currently working on that shift and assign the SCT...

  • Question

Resolved! Purpose of OOTB Business Rule "Problem Create Knowledge"

Hi all,I came across an out-of-the-box Business Rule on the problem table called "Problem Create Knowledge" (sys_id 877c97b80a0a3c740147ca0a46126576).Its condition is current.problem_state.changesTo(4) && current.knowledge == true — but problem_state...

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