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omit edit button in can read related list of knowledge base table for all the users except owner and

omit edit button in can read related list of knowledge base table for all the users except owner and ownership group members

Question

Resolved! need to disable comment / activity box in esc when RITM gets closed / completed

Hi, I need help. need to disable comment / activity box in esc when RITM gets closed / completed. cant post screenshot. sorry.

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How to hide permission group in Assignment group in task table

Hello everyone, I have one recruitment, that's in task table assignment group i want only hide the permission group(type is permission) already having the reference qualifier, using script include to call the function, in SI i change the condition bu...

Question

Licensing review certification for Software Products

Hi All, After weekly reconciliation, SAM admins are checking whether the licensing compliance results calculated are correct or not. However, there is no easy way to track which products have been reviewed and which ones are not. we have few ideas by...

Question

Populate Manager variable based on selection of User variable

I'm working on a catalog item that has two variables1. User -> Reference to sys_user table2. Manager -> Select Box The requirement is when a user is selected then Managers select Box should be populated with the Manager(s) of that user.Some Users may...

Question

Is Software Asset Management Professional for Engineering Application(com.sn_samp_eng_app)chargeable

Can anyone please confirm whether is Software Asset Management Professional for Engineering Applications(com.sn_samp_eng_app) chargeable plugin or not?

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Standard Change Request, the Justification field is showing as read-only.

Hi everyone,I’m currently exploring ServiceNow and noticed that on a Standard Change Request, the Justification field is showing as read-only.Is this behaviour out-of-the-box (OOB), or is there some customisation that makes it read-only?How can I che...

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Change Management

change GlideAjax method from GetXML() to GetXMLWait()

Scenario is: A 'Pop-Up' message will appear on-screen when any end-user attempts to re-assign (more than one time) already assigned incident to the Technical Service Desk (TSD). Which one is the best one either using with GetXML() OR GetXMLWait()Curr...

Question

Need help to configure mecm spoke

Hello All,Thanks for looking into my ask,we want to leverage mecm spoke to discover on Prem software installs aswell to get hybrid mobile device installs through intune. Help needed on how to use and configure mecm to discover on Prem software what w...

Question

Remove Configuration Option

I recently created my own dashboard but every time I enter it, the configuration option shows up on the far-right side. I can close it out but would prefer to not do this repeatedly.

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Dashboard

Non-approval task assignment within templates

Our release team is starting to move into Digital Product Release and one of the first things they have asked about is the ability to assign tasks within their release templates as that is not currently available. I know we can develop a customizatio...

Question

About CI relationship type

HiI'm going to create a CI map by manually registering it in the CI table and CI relationship table without using Discovery or ServiceMapping.To create a CI relationship, I think I need to set the CI relationship type (cmdb_rel_type), but I don't kno...

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Resolved! What is needed to grant user access to project workspace

Hi all, I have created a custom role which I want to use to grant non-IT users access to view certain projects only, and Following the kb article below I have created an ACL for "now.workspace.project.*", that has allowed the workspace link to become...

Question
Project Portfolio Management

How to implement ETL (Robust Transformation)

Hi all,\ I am stucked on a scenerio where,I have created a scripted rest api for nexthink integration (nexthink team will be sending data to servicenow instance also prepared staging table and logic for transformation also have used IRE api). I have ...

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Does a report exist that will show me the percentage of use for an assigned role?

Does a report exist that will show me the percentage of use for an assigned role? For example, my CIO needs to see a report that will show how often a role is used by the individual it is assigned to. Is there a report that does that?

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