Hi Community,
I’ve been working on setting up an end-to-end customer flow in ServiceNow. So far, I have completed:
Raise a Lead – Captured customer interest (via CRM integration).
Generate a Quote – Integrated with external quoting tools.
Complete an Order – Tracked accepted quotes and fulfillment through Order Management / integrations.
✅ These steps are working as expected.
Now, I want to move forward with the next step: Customer Portal.
Customers should be able to use the portal to:
👉 I’d love to hear from the community:
What’s the best approach to enable this Customer Portal functionality?
Should I configure it directly in the Customer Service Portal, or are specific integrations/customizations recommended?
Any best practices or references you suggest for getting started?
Looking forward to your suggestions and guidance. 🙏
Thanks,
Rohit
