Help with creating custom Root UI / App Shell (left nav + header) for Portal experience

Hi all, I’m trying to build a custom frame (Root UI / App Shell) for a Portal‑style experience in UI Builder and I’m stuck with a blank screen. What I want A custom “root shell” page that provides: A left vertical navigation bar (my own menu items...

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How I Passed the ServiceNow CTA (Certified Technical Architect) Exams

The ServiceNow CTA program was a three-month journey and from the start I kept one objective in focus: passing the exam by developing a repeatable architectural mindset that works in real enterprise environments. Each week, I read through the materia...

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Error in opening my instances.

My instance number is 229856 I am not able to access my instance.

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PDI OFFLINE 502 BAD GATEWAY

I was making stuff earlier but now  i already cant access my PDI and instance status is off . Whats the current fix for this?

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ServiceNow AI & Agentic AI Kickoff | Where and How to Start

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Has anyone taken the CIS- Data Foundations (CMDB & CSDM) Exam?

Has anyone taken the CIS- Data Foundations (CMDB & CSDM) Exam? I have the voucher and want to prep. For those that have taken it: What did you do to prep?How difficult was it?

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CIS – Data Foundations (CMDB/CSDM) Preparation??

Hello everyone,The CIS – Data Foundations (CMDB/CSDM) certification has been a big topic in the community lately.From the blueprint, I noticed:The exam is 90 minutes instead of the usual 60The sample questions are largely scenario-basedThere are matc...

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After the state changes to Closed Complete, all corrective actions need to be verified.

In ServiceNow HRSD, under Employee Relations, if my HR case is marked as Closed Complete, I need to verify all corrective actions. If any corrective action is not in Complete status, the HR case cannot be closed, and we should display an error messag...

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Values of a reference field is missing for Non-Itil Users

hi everyone, We have this catalog form where one of the field is reference to Printer [cmdb_ci_printer]. However, only users with ITIL role can see values of this field. For NON-ITIL users, it says "No matches found"  What's causing this issue and ho...

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How i can Add seugo ui font to the email notifications in servicenow?

Hello Team,In the notifications what it will contains the existing fonts doesn't contain seugo ui we need to bring that.How i can bring that ?@Ankur Bawiskar any idea? 

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Need to restrict size for an attachment field in Custom table.

Hi Team I have created an attachment field in  my custom table in scoped application.Now I want to restrict the attachment size to 10 MB.If user upload document more than 10 MB it should show error message and stop the form submission. Can someone he...

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How to post comments as system instead of current user in scoped application

Hello Team, I am trying to post comments via script in scoped application but in the activity stream it is showing as Logged in User i wanted to show it as system i cant use setJournalEntry() method in scoped application script How to achieve this

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hide the Discuss and Follow buttons on the Change Request form when state is Closed.

When the change state changes to Closed, both the Follow and Discuss buttons should be hidden from the change form. These actions should not be available once the change is closed.Thank you.

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