Hi everyone,
I am configuring the following requirement: any user—even an end-user without specific roles, provided they are listed in the watch list—can read the "comments" field on an Incident or RITM.
For this configuration—granting read permissions to a user who is not the caller/opened_by of the record—is a specific license required, or can this be done without any dedicated licenses?
Thank for your help! 🙂
