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Community activity

Difference Between Model Categories

Can anyone help me in getting difference between the Model categories in CMDB tables:Software-Software ModelHardware- Hardware Model;Service- Service ModelContract- Contract ModelConsumable- Consumable Model

  • Question

redirect after submitting in custom app

Hi,   I have a custom app I am making in ui builder and I am wondering if someone can help me with a updating a the script on a ui action so that after I submit a form, it goes back to the list view of the form just like in native ui.   I tried the...

  • Question

Two instances of Copilot are displayed in the License Workbench

Hi All, After performing reconciliation for Microsoft Publisher in the License Workbench, we noticed that two Copilot instances are appearing in ServiceNow. Currently, we have Microsoft 365 Copilot licenses procured, and the corresponding user subscr...

  • Question

How to sort or group by a column in a scheduled report

I created a scheduled report but it is not working the way I envision. Here are the details.The type: ExcelData: Table is incidentType: It is a list. I wish to also to have the Bar chart along with it.I configured the report to group by the Assigned ...

  • Question

Access Denied to AI Agent Studio after upgrading 'sn_aia' plugin

Hi Community,I am currently facing an issue accessing the AI Agent Studio and hoping someone here might have encountered a similar situation or could point me in the right direction.The Issue:After recently upgrading the sn_aia plugin, I am unable to...

  • Question

Lifecycle Event - I try to open a HR template and is always blank

In Lifecycle event, Im trying to open a HR task template and it always opens blank page.I open the Lifecycle event Open an activity and open the associated HR task template and its always blank. But I just configured the template. I tried to delete t...

  • Question

List Page Templete in UI Builder

I am working in ServiceNow UI Builder and configuring a List Page Template. Currently, I have a list of records displayed on the page. My requirement is:When a user clicks on a record in the list (for example, the reference number or the row itself),...

  • Question

unable to display catalog item in ms teams

unable to display catalog item in teams, however we are able to display it in virtual agent in portalthrowing this error "Sorry, this channel is not supported." 

  • Question

Best way to cleanup inactive Catalog items and its associated records.

We need to remove catalog items that have been inactive for more than 6 months. This cleanup will include deleting associated variables, client scripts, UI policies, and UI policy actions.Is there an out-of-the-box (OOB) solution to handle this clean...

  • Question

Cancelling Existing Incident SLAs and Attaching New Ones

Most of the time when amending existing SLAs you can simply amend the existing SLA with an end date/time Start condition and put a new date/time Start Condition on the new SLA version, but sometimes you may need to completely cancel and attach a set ...

  • Question
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