Hi Community,I am looking to understand the out-of-the-box (OOTB) capabilities in ServiceNow Order Management (SOM) for handling multiple service locations on a single Order Line Item (OLI).Scenario: In a TMF622 Product Order, a single product can co...

Hi All, Has anyone implemented Advanced Approval Management (AAM) for the Customer Order journey?I’ve been able to configure approval rules, triggers, and multi-level approvals for Quotes, but I’m looking for guidance, documentation, or implementatio...

Is it feasible to implement and use the CPQ Transaction Manager within a ServiceNow instance without integrating it with Salesforce?Could you provide insight into the set of fields and rules introduced by CPQ Transaction Manager, and clarify how thes...

Question:In ServiceNow SOMT (Zurich), we are observing that the Upgrade Inventory button is not available at PO and  RS when certain changes are made to Product Offering (PO) characteristics and specifications.The issue occurs after performing the fo...

Question is around  hardware swap OOTB functionality. If a hardware swap is to be done on child PO, can we assume that Parent PO/ Top order line item remains with "No Change" and Child PO/OLI will have "Change" action? Also if I am supposed to do a h...