Creation of provider notification workspace

Hi Team,  I’m creating a workspace notification for the Incident, Change, and Requested Item tables. However, I’m facing an issue: I’m unable to locate where the notification body for workspace notifications can be modified. The system is using a def...

• Question

Stream Connect + Kafka: Pick the Right Auth Before Your First Message

Before You Start What is Stream Connect? Stream Connect for Apache Kafka links your external Kafka environment to your ServiceNow instance, letting you stream high volumes of event data in and out in real time. It powers everything from Flow Designer...

• Article
• Workflow Data Fabric

Why Dynamic Content Blocks Don’t Work After Migration

Hi,In Core UI Dashboard filters created using Dynamic Content block  such as User ID from sys_user table where Name field is set to true display value in the table and this cannot be changed. hence created filter based on Dynamic filter. Issue - afte...

• Question

Custom app creation does not allow me to define scope name anymore

Hi Community!Do you know how can I define the custom scope technical name? I have tried using the sys_app button directly or access the old studio, but everything points now to the new studio where this option is not available for some reason.I would...

• Question

how to differentiate "agent" articles versus customer-facing articles in knowledge management

The major issue here is we are trying to build out a new knowledge structure and I've created KBs for each of our main IT towers, to handle both agent and "customer" (non-IT folks) articles. Having one customer facing KB creates a big headache of who...

• Question

from where these list of fields coming from on the cmdb_model table

Hi,Im trying to hide this list of fields on the cmdb_model table but i dont know where they are coming from: Cable model, card service model, ai dataset product model 

• Question

Pattern failure

 Hi,Pattern has failed to discover the windows server  Error during execution of Windows command: executeQuery -Namespace Root\MSCluster -Query "SELECT GroupComp onent, PartComponent FROM MSCluster_Cluster ToResource"Windows timeout/connection failur...

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• Discovery

📍 Velkommen til en ny SNUG 23.04 – vi har flyttet til Aker Brygge!

Vi er glade for å invitere dere til et nytt SNUG-møte i nye og koselige lokaler på Aker Brygge. Denne gangen har vi litt mindre plass enn tidligere, så plassene er veldig begrenset – meld deg på tidlig!   Denne SNUGen er først og fremst rettet mot de...

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• SNUG Norway

user are unable to global search and approve via service portal

Hi,  I have users with the business stakeholder role who are unable to global search at all error no records found. additionally, they cannot approve any requests via the service portal however itil users can global search an approve.  Steps taken to...

• Question

How to modify order of columns in Prioritization tab view?

Hi,In Strategic Planning Workspace, in Portfolio Planning, we choose proper portfolio, and in Planning we have 3  tabs: Prioritization, Roadmap and Financials. I need to modified order of columns in Prioritization, that every user when reset his view...

• Question

ACLs to allow external users to see change_requests in CSM portal widget

I want to show customers/external users to see change_requests in CSM portal, but only those associated with their customer_account. Is this possible?As a regulatory requirement, we need to show change_requests to (external) customer users, when they...

• Question
• Change Management

Demand Pop up form is not showing

Hi Everyone,I am facing issue in 'Strategic Planning Workspace' of ServiceNow. When I click on 'New Demand' button it should show New Demand form as shown in attached screenshot. Previously it was working as expected when I click on 'New Demand' it w...

• Question

From the Problem record submitted in a previous activity, were you able to add it to the My Requests

• Question