ServiceNow Community

Standard Change Templetes.

I got a requirement in which I was asked to create standard change templates. I created the templates in the Developer Instance and moved to Test Instance. But while creating Std Change Record with the specific Templates. the Values are not getting d...

Question

Create Incident UI button not redireting to a New page which is OOTB

I have created a copy of OOTB UI action "Create Incident" from Interaction table to add some mapping changesOOTB:- But now incidents created from interaction are not opened in new tab as it is ootb. Agent ahs to go to the Related list.After creati...

Question

Service Graph Connector for Meraki – Creating Duplicate Records in Meraki Devices table

Hi All,I am working on configuring the Service Graph Connector for Cisco Meraki in ServiceNow and need some guidance regarding duplicate records being created in the Meraki Devices table after scheduled job execution.Import Set: Configuration Setup ...

Question

How to restrict “Opened for” users based on assignment group type in HR Agent Workspace?

Hi Team,We have 10 assignment groups with the type HRChina. When a member of one of these groups creates an HR case through create new case for another user from HR Agent Workspace, only users located in China should be available for selection. When ...

Question

About migrated to RaptorDB

Our internal ServiceNow Production instance has been migrated to RaptorDB.The Non-Production environments remain on MariaDB.We have observed several issues, and we have already requested improvements from ServiceNow.With that in mind, I would like to...

Question

HR case is getting auto-closed when created from record prodcer

Hi Community,I am facing issue related to auto-closing of HR Cases from record producer. I have created a flow along with that so when HR case is created, tasks are automatically being created when triggered. So, when I submit a case from record prod...

Question

Why does Discovery not use sys object source table like its intended to?

Hi all, We are running both agent based and agent less discovery and see that the ID field in sys_object_source table is either 'servicenow' or 'AgentClientCollector' as we see below The issue we see is that when discovery runs again for the same C...

Question

How to hide the New button in the Teams related list for non-admin users on Service/Service Offering

Hello Community, On the Service and Service Offering records, there is an OOTB related list called Teams. In this Teams related list, the New (and Edit) buttons behave as follows:• For admin users, the New and Edit buttons are visible and records can...

Question

ServiceNow Bar Chart Race Widget | D3.js Data Visualization

We are all used to the standard reporting widgets in ServiceNow. They are functional, reliable, and exactly what we expect. But sometimes, you just want to see your data move. Demo Video: https://youtu.be/PiJ1r4QRxGU I built this Bar Chart Race w...

Article
Analytics and Reports
Scripting and Coding
Service Portal Development

HR cases is getting auto close complete after submitting the form

Hello All, I have query in 1 form which is built through the catalog item builder. It is simple form for probationary review and when we are trying to submit the form the HR case state is marked as close complete post submission of the form. This fo...

Question

HR Case is getting Auto Closed

Hi Team,When I submit a record using a Record Producer, the case state is automatically set to "Closed Complete." It was working fine before, but now it's not. I've tried debugging with no success.I checked at the HR Service level, but there's no tem...

Question

Resolved! Facing quite a number of issues with platform analytics

Hello Team, I have posted few questions earlier but had no luck receiving responses. I am working in Platform Anlytics for the first time and I am facing quite a number of challenges as listed below: 1) There is no option to turn-off totals in pivot ...

Question

using the mid.jar MANIFEST.MF build details to get the actual ServiceNow version?

Hi, We face a challenge with instance upgrades (full and patch) and our CyberArk (CP) integrations. The CyberArk Hash value for mid.jar changes with each version. We have semi-automated the generation of the Hash value as follows:Download the new ve...

Question

Issue with workspace view

If I open incident table in service operation workspace, it is opening in ""SOW"" view, and If I open the same incident in CSM View it is opening in ""Workspace"" View. But here I want incident to get open in the "SOW" view only in CSM workspace also...

Question

Resolved! Adding Bulk Incident Acceptan Option

Hi All, I was exploring the option of adding an ‘Incident Accept’ button to the dropdown. The idea is that during an outage or major issue, users can simply check the corresponding box and select the ‘Accept’ option from the dropdown for quicker hand...

Question
Incident Management