ServiceNow Community

Database View not shown as a data source in Platform Analytics

Hello, I am having a hard time understanding why, even in Xanadu, the database view cannot be selected as a data source for a simple list. I have PDI which recognizes a test database view as a data source but in the other instance I have it does not ...

Question

What is the functionality of Ignore ui action in "Discovery Admin Workspace"?

HI,I am trying to use the discovery admin workspace and adopt to its reporting capabilities to streamline the discovery module. In workspace under diagnostics tab, I was reviewing errors and noticed there is an option to ignore error. I tested the fe...

Question

Error installing MID server: KB1702427

Hi, I'm installing a MID server and I've got the error below: I've been searching everywhere for the KB1702427, but I can't find it. I've tried checking the log to see what's going on, but the installer didn't leave any log files. It's strange, bec...

Question

Resolved! clarification csa exam voucher claimed

Hi, I claimed a voucher today for the CSA exam. I understand that after November 17, the online exam will be administered through Pearson VUE instead of Webassessor. Could you please clarify whether my voucher will still be valid for use after Novemb...

Question

Task: Create iTunes Process Classifier

Hello Folks, I have followed all the instructions for the task but running the discovery , throwing error as per the attached snap and couldn't create itunes application ci as well as it is not visible on the running processes, is this issue related ...

Question

CMDB CI life cycle and how it works

Hello All, Could you please share the reference document or link on CMDB CI life cycle and how it works. Regards,Chandrakumara BS#cmdb #cilifecycle

Question

Viewing Policy Exceptions in CMDB

Hi All, A colleague of mine managing the CMDB asked if there's a way to see all Policy Exceptions based for Servers, Business Applications, and Applications. Without creating a report based on Entity Classes, is there a way for him to find out from ...

Question

completed the application development fundamentals instructor led course and got no voucher

it is an instructor led course and Im pretty sure they owe me a voucher I tried contacting them it takes too long and the system update for websessor is happening soon so its a huge issue if the voucher wont be issued befre NOV 18b. a

Question

Visibilty of records based in group membership

Hello community experts,I have a question. So here it goes, I have a case table with multiple cases, Now I want members from assignment group with prefix "LEGAL" should be able to see the cases that belong to their service 'service = Legal request' ...

Question

Understanding Import Sets in ServiceNow — Step-by-Step Guide

When working with data in ServiceNow, there are often situations where we need to import external data—such as user details, assets, or configuration items—into the platform.This is where Import Sets come into play. Import Sets provide a powerful mec...

Article

How to make a script-populated field (software_model) act as a coalesce field in Transform Map

Hi all,I’m working on a Transform Map to load data into the Software Entitlement table, and I need help with making a script-populated field (software_model) act as the coalesce field.Here’s my scenario:I’m importing data from a spreadsheet that cont...

Question

'HRM Todos Summary' widget

Hi Team, Good day! Could someone please let me know, how widget 'Standard Ticket Conversation' is being called within widget 'HRM Todos Summary' ? I need to replace with one of custom widget, however I am not able to find out the script which is call...

Question

unable to launch activity set from a existing HR service

I have two forms.Form 1 with "Abc" Hr service. It has journey configurations and Lifecycle events.So, activity set is launching once the lifecycle event case gets created.form 2: with the help of script, I'm able to add same hr service which is being...

Question

#BuildWith is BACK! Here's your first look

#BuildWith is BACK! Here's your first look For the fourth year in a row, #BuildWith is back, and this time, we’re excited to see what you’ll create with ServiceNow Build Agent! Here’s your first look at what’s ahead. The full challenge guide, su...

blog

Rejected reason in a email

Hi,I hope this email finds you well. I am creating a notification (table: sysevent_email_action) that should be sent to a article's author when your material is rejected. I would like to add the reason of the rejection in the email body, but I do not...

Question