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What`s New Popular Posts More The latest in Community Posted by Travis Toulson Building an MCP Server on ServiceNow and Connecting Claude to It I have built a handful... Read More Posted by jordancbaron Save the date: now[dev] is coming to San Jose! Save the date: now[dev] is coming to San Jose Mark your calendars: November 4–5, 20... Read More Posted by ServiceNow ServiceNow Otto Has Arrived: What's Changing in Community and What It Means for You ServiceNow Otto Has Ar... Read More Posted by laurenmcman Introducing The Developer Passport: Brazil Release Preview Introducing The Develo... Read More Posted by laurenmcman Catching Up on Developer Passport: Australia (Before Brazil Drops)   Catching Up on Devel... Read More Posted by ServiceNow Incident: Developer Site Restored and PDI Availability Issues Update: July 27, 2026 ... Read More Posted by ryanyong From Development to Production: Ask ServiceNow's AI Experts Anything Hey everyone, I'm Ryan... Read More Posted by Earl Duque How to backup your Personal Developer Instance (PDI) Backing Up Your Personal Developer Instance (PDI) One ... Read More Posted by ServiceNow How to ask a great question in the Community The ServiceNow Community thrives on questions. When you ask a clear, focused questi... Read More Posted by sujitkhasnis How to Identify, Sponsor, and Scale the Right Agentic Use Cases I've watched smart tea... Read More Posted by SamirD ServiceNow builds the trust layer for Autonomous AI with NVIDIA OpenShell At Computex this week,... Read More Posted by Jay_Couture Introducing project Warpspeed: alpha sign-up is open If you were at the CreatorCon Keynote, you saw Warpspe... Read More
Popular Posts Posted by patrickdeca Does business rules still fire when creating a project from template? I have a simple insert... Read More Posted by Kyle Wiley Dot walking through multiple tables in client script I am trying to dot walk through multiple tables in an ... Read More Posted by Community Alums Is there a way to view the sprint that are closed in Agile Module Hi, There is ask where... Read More Posted by Sachin Pratap S CA Spectrum Connector Definition Hi, We are planning to integrate CA Spectrum with ServiceNow to pull events as part... Read More Posted by mike2agk Exclude/stop the Insert/Creation or update of CI's based on Name during Disocvery All, Do we have a way ... Read More Posted by kendall_lin Time Card & Time Sheet Qs - Approval and Related List Display Hello,My organization ... Read More Community Highlights George_1 Specialist Agent Availability Timeout and Message Read Receipts Agent Availability Timeout Is it possible to increase ... Read More Prasanna_Patil Specialist Beyond the dumps:Building true servicenow expertise for project success While passing certific... Read More Prasanna_Patil Specialist Efforts required along with the task details for Integration Hello All, We are buil... Read More George_1 Specialist How to Disable Virtual Agent for a Specific Service Portal I have Virtual Agent e... Read More George_1 Specialist Virtual Agent Routing to Different Queues Based on Portal To route Virtual Agent... Read More Prasanna_Patil Specialist Content migration approach Hi All, We want to migrate contents from client intranet to newly built servicenow ... Read More George_1 Specialist Virtual Agent routing to different live agent queues based on portal I have virtual agent e... Read More Tejas Adhalrao Specialist Enhancing the ServiceNow My Approvals Widget -Implementation & Code Hi Community, In one o... Read More Discover Community Community Central Just joining the Community? Start by exploring Community Central to discover all the different corners of the ServiceNow Community and see how you can get involved. Learn More Product Hubs Looking for details on a specific ServiceNow product? We’ve got you covered. Dive into our extensive product hubs, packed with all the information you’ll need. Learn More Community Events Join Community events like Developer Meetups and Ask the Experts to connect with ServiceNow enthusiasts, share experiences, and network both locally and virtually! Learn More User Groups User Groups (SNUGs) offer an opportunity to connect with fellow ServiceNow enthusiasts in your city or region, bringing together people with shared interests and experiences! Learn More Upcoming Events Online ServiceNow Exchange: AI Academy - Value Monitoring in AI Control Tower Hosted by ServiceNow 1 Sep, 2026 08:30 AM PDT Event Details Online ServiceNow Exchange: AI Academy - Value Monitoring in AI Control Tower Hosted by ServiceNow 1 Sep, 2026 08:30 AM PDT Event Details Online ServiceNow Exchange: Platform Academy - Build Agent in ServiceNow Studio Hosted by ServiceNow 1 Sep, 2026 10:00 AM PDT Event Details Online ServiceNow Exchange: ServiceNow Impact Office Hours Hosted by Abigail Lavadia 1 Sep, 2026 10:00 AM PDT Event Details Online Event Management Webinar - The AIOps Advantage Hosted by LexaFu 2 Sep, 2026 08:00 AM PDT Event Details In person ServiceNow Exchange: Autonomous IT Academy - Event Management Evolved: The AIOps Advantage Hosted by ServiceNow 2 Sep, 2026 08:00 AM PDT Event Details Join the Community Welcome to the lively and ever-growing ServiceNow Community! Whether you're a newcomer or just looking for a quick refresher, we're here to support you every step of the way. Grow together Tap into Community to unlock real-time opportunities for support and growth. Unlock Potential Connect with others Elevate your expertise and deepen Community connections, whether online or in person. Find an Event Join a group Dive into countless groups across our Community and let your voice be heard. Find a Group Become an expert Boost your expertise, elevate your reputation, and connect with top professionals in the ecosystem. Build Your Reputation

Community activity

Attachment to be added to all the created tasks

Hi , The user has requested that a checklist Excel file be automatically attached to the "Perform Manual Checks" task once the request is approved.When a user submits a request and the approval process is completed, three tasks are generated. Out of ...

  • Question

Transfer Case Configuration in HR CASE

I want to remove “Request HR Report” and “New Hire Onboarding Journey” from the dropdown list.Could anyone please let me know how this can be configured?  

  • Question

Australia Upgrade: Dynamic Filter failing for end users with error

I have a Dynamic Filter that we set up to pull a list of Business Units a user is assigned to via group membership that has worked fine through Zurich.  When I began testing the Australia upgrade (version glide-australia-02-11-2026__patch2-hotfix3a-0...

  • Question

Quick Tutorial: AI Agent File Upload Tool

Use the File Upload tool for a situation where you want to feed additional documents, information, or context to your AI agent. The AI agent will leverage the uploaded file during runtime to help complete its assigned task or objective.   It's import...

  • Article
  • Best Practices
  • Getting Started

HAM Pro, Asset Refresh process

In the HAM Pro, Asset refresh process, should the flow match up the aged (asset_refreshing) to the replacement asset automatically.  Currently we are on Zurich and it is not doing that.  It has been selecting the last asset in the to be refreshed lis...

  • Question

Resolved! Script include protection read only

Hi Frds,I`m facing a issue in script include, created script inculde and set protection policy as read only on Fuji version. I have admin rights but not able to edit this? I want to edit or delete this script include. Pls help.Thanks,Ravish

  • Question
  • Scripting and Coding

Look up record action in Flow designer

I am trying to use the look up record action in my flow designer for multiple times in a flow,  however only the first action is working and remaining ones are not working/not performing. Please provide reason for this. The look up record is on the s...

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