ServiceNow Community

Modified Copy of "Software End of Life Request Flow" Not Triggering — Original Flow Still Runs

I copied the out-of-the-box flow "Software End of Life Request Flow," (available in SAM PRO) made a few modifications to tasks, and then published and activated it. However, when I create a record, the original flow still triggers instead of my modif...

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IntegrationHub ETL - take an array and make into multiple relationships

Looking at moving an old REST into IntegrationHub ETL so we can make use of the IRE At the moment the existing manual process retrieves processes, then applications and then gets all of the relationships and creates / updates as required. So I have a...

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Integrations

Flow Designer Issue: IF Statements on List Collector Fields Using Choice List

We have a scoped app where a person fills out a Record Producer on the Service Portal, and it populates a record in a custom table. That part works fine. But we are creating a flow that does various things when the record is first added to the tabl...

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Help with ACL

Hi Team, I have created one custom role, and I want to provide read and write access to this role for all tables in servicenow. I have created scripted rest api. In Default ACL, I am using custom ACL:Type: REST_endpointOperation: excuteApplication: C...

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How does servicenow OAuth Entity profile automatically refresh the access token?

I have setup the sharepoint online integration connection with grant type as client credential, when I click on the "Get oAuth token" then the client system has given a access token alone with 1hr of validity. But i'm wondering from then how it is ge...

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Demand Management

Hi, I want to achieve this criteria is demand records. How should I about implementing this. Given the state of a demand record is in "Qualified"When I select "Defer" or "Return to draft"Then I should be prompted to provide a reason for this, to prov...

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How to enable now assist for Agent workspace?

We have a requirement, where the customer wants to use now assist for Agent workspace. Use Case :- We have plugins installed for Now assist and Now assist is enabled for SOW(service operation workspace) but need to enable now Assist for Agent worksp...

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Resolved! Contextual Sidebar - what connects UX App Routes to UX Screens?

Customer would like to display 'Requester Information' in the contextual sidebar in Incident, similar to how it works for Interactions. In the Page Collection (UX Extension Point) SOW - Sidebar tabs top, I copied the 'Requester Info' screen which has...

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Employee Center: How do you hide entire topics or child topics

Hi All, Maybe im not seeing it but can you hide an entire topic or child topic from users based on roles? i checked the related lists and form layout for roles or available for and there is nothing. is there another way? maybe ACL?

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Service graph connector Meraki

I have integration of SG-Meraki where I am facing to two issue.1. Discovery for Meraki is running fine but not auto updating in target table. if I am doing Manually transform, than it is updating to hardware table.2. After the update on table ci's st...

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Discovery

ServiceNow MID server integration with AxwayAPI gateway

Has one had any experience of putting the AxwayAPI gateway (or similar) between the MID server and SN SaaS? We have an on-prem MID server which is working fine and a new MID server and Security are telling us that we must now place the Axway gateway ...

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How to auto-refresh custom heatmap widget on dashboard without manual reload?

Hi everyone,I’ve built a custom heatmap for a dashboard using a client script + Script Include. The data is pulled via a GlideAjax call and then rendered into a heatmap table.Currently, the heatmap only loads when I manually refresh the dashboard.He...

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Issue with Staging Table Record Creation & Running Only One Transform Map

Hi All,I’m working on a requirement where records are sent to a staging table and then processed through a specific transform map.However, I’m facing two issues:When I insert a record into the staging table via script, it is being created twice.When ...

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CAD based question

What does the code search feature do in the studio? (Select all that apply)A. Searching in all applicationsB. Searching in a business ruleC. Searching in your applicationD. Search from a list of applicationsi felt all of them are true but i am not ab...

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How agent automation can be implemented in servicenow

Requirement: Initial Incident Creation: When an agent's status shows "Down" for more than two hours, create an Incident in ServiceNow with the following attributes:Default priority: Priority 4 (Low).Priority Escalation After 6 Hours: If the agent's s...

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