We've updated the ServiceNow Community Code of Conduct, adding guidelines around AI usage, professionalism, and content violations. Read more

Welcome to the ServiceNow Community You're ready to learn, share, and connect with others. And you're not alone.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
993744members
2965432posts
Three days can change everything. Join us at Knowledge 2026 and put AI to work for you. Register now
The ServiceNow MVP Class of 2026 Introducing the 2026 ServiceNow MVPs The 2026 class is our largest yet. Ready to meet this year’s ServiceNow MVPs? Click below to watch each member of the program introduce themselves, and keep an eye out for their content within the Community! Meet the MVPs! What`s New Popular Posts More The latest in Community Posted by laurenmcman Welcome to the Developer Passport: Australia Release Preview Introducing The Develo... Read More Posted by Juergen Lindner Introducing Autonomous Workforce and ServiceNow EmployeeWorks. AI That Actually Works. Today, AI finally cloc... Read More Posted by jordancbaron Want to win a trip to K26? Lift Off to Knowledge Has Launched! Lift Off to Knowledge ... Read More Posted by jordancbaron Lock In Your Spot at Knowledge and CreatorCon 2026! Hey there, ServiceNow Community! Knowledge and Creator... Read More Posted by jordancbaron Why ServiceNow's Government Forum 2026 Should Be on Your Calendar If you work in governm... Read More Posted by jordancbaron Missed Community Week? Catch up here! The Community Week Agenda Breakdown Get ready for a week packed with livestreams, p... Read More Posted by jordancbaron The Content Archive: Leveling Up Your Content Creation with the ServiceNow Community Hey there, ServiceNow ... Read More Posted by ServiceNow Unlock your Skills with ServiceNow University & Professor Idris Meet Professor Idris -... Read More Posted by laurenmcman Zurich Content Archive We've Made It To the End of the Alphabet - Zurich is HERE! 🇨🇭 That means its also time for your Develo... Read More Posted by Earl Duque ServiceNow Developer Advocates AMA #1: Inside Scoop and Career Hacks! The ServiceNow Develop... Read More Posted by laurenmcman Podcast: Break Point - Build Agents Have Entered the Chat! Welcome to Break Point... Read More
Popular Posts Posted by patrickdeca Does business rules still fire when creating a project from template? I have a simple insert... Read More Posted by Kyle Wiley Dot walking through multiple tables in client script I am trying to dot walk through multiple tables in an ... Read More Posted by Community Alums Is there a way to view the sprint that are closed in Agile Module Hi, There is ask where... Read More Posted by Sachin Pratap S CA Spectrum Connector Definition Hi, We are planning to integrate CA Spectrum with ServiceNow to pull events as part... Read More Posted by mike2agk Exclude/stop the Insert/Creation or update of CI's based on Name during Disocvery All, Do we have a way ... Read More Posted by kendall_lin Time Card & Time Sheet Qs - Approval and Related List Display Hello,My organization ... Read More Community Highlights Juhi Poddar Specialist Juhi Poddar MVP 2026: My Community Power The ServiceNow Community has been an integral part of my professional journey. What... Read More Its_Azar Specialist Stop Blaming Performance — Start Fixing Your Business Rules Let’s talk about somet... Read More Its_Azar Specialist now assist greyed out Im not able to interact with now assist, its greyed out    Read More Its_Azar Specialist Virtual agent chat to display agent topics Hi all, i have created an aagent in agent studio, and i want to use that in virtual... Read More Prasanna_Patil Specialist How to capture encrpted data on incident for non itil user Hello Team, We have bu... Read More prerna_sh Specialist Virtual Agent Custom Topic Hello Everyone,I’m trying to raise a catalog request using a custom topic I created... Read More Its_Azar Specialist Introducing ServiceNow Semantic Search (MVP) — Looking for Community Feedback from experts here. Hello Everyone,I’m trying to raise a catalog request using a custom topic I created... Read More Its_Azar Specialist Understanding Field Styling in ServiceNow: Forms vs Lists Field styling in Servi... Read More Discover Community Community Central Just joining the Community? Start by exploring Community Central to discover all the different corners of the ServiceNow Community and see how you can get involved. Learn More Product Hubs Looking for details on a specific ServiceNow product? We’ve got you covered. Dive into our extensive product hubs, packed with all the information you’ll need. Learn More Community Events Join Community events like Developer Meetups and Ask the Experts to connect with ServiceNow enthusiasts, share experiences, and network both locally and virtually! Learn More User Groups User Groups (SNUGs) offer an opportunity to connect with fellow ServiceNow enthusiasts in your city or region, bringing together people with shared interests and experiences! Learn More Upcoming Events Online Put AI to Work(shop) for Service Operations Hosted by Amanda Martinez 10 Mar, 2026 05:30 AM PDT Event Details Online Put AI to Work(shop) for Service Operations Hosted by Amanda Martinez 10 Mar, 2026 05:30 AM PDT Event Details Online Put AI to Work(shop) for Service Operations Hosted by Amanda Martinez 10 Mar, 2026 05:30 AM PDT Event Details Online Put AI to Work(shop) for Service Operations Hosted by Amanda Martinez 10 Mar, 2026 05:30 AM PDT Event Details Online Boston Learning Lab: Autonomous IT Workshop: Your Roadmap to Zero Hosted by Amanda Martinez 10 Mar, 2026 05:30 AM PDT Event Details Online Boston Learning Lab: Autonomous IT Workshop: Your Roadmap to Zero Hosted by Amanda Martinez 10 Mar, 2026 05:30 AM PDT Event Details Join the Community Welcome to the lively and ever-growing ServiceNow Community! Whether you're a newcomer or just looking for a quick refresher, we're here to support you every step of the way. Grow together Tap into Community to unlock real-time opportunities for support and growth. Unlock Potential Connect with others Elevate your expertise and deepen Community connections, whether online or in person. Find an Event Join a group Dive into countless groups across our Community and let your voice be heard. Find a Group Become an expert Boost your expertise, elevate your reputation, and connect with top professionals in the ecosystem. Build Your Reputation

Community activity

What is possible within the requester's scope of operation

I believe there are limited options for what the requester can do.Ultimately, I'll need to confirm with Servicenow sales.I'd like to ask if the following is possible, to the best of your knowledge. Does anyone know?1. The requester uses a catalog ite...

  • Question

Ai Search Restrictions

We are seeing that the search results in the genius results are not always accurate, especially when it comes to our HR information. That certainly could be a result of knowledge article issues. A question has been raised as to whether we can exclude...

  • Question

My Journey with ServiceNow

My Journey with ServiceNow For a long time, I worked with ServiceNow as a user. But at one point, I realized something important — ServiceNow is not just a tool, it’s a powerful platform where you can build a real career if you are willing to learn d...

  • Question

Introduction to Dashboards in ServiceNow

Introduction to Dashboards in ServiceNow A dashboard is essentially a collection of widgets and reports. These visual tools provide a quick snapshot of various metrics and KPIs, all from a centralized location. Dashboards can be configured for differ...

  • Question

Want to Learn more about Impact Guided?

Hi WA SNUG members,   Whether you're new to Impact Guided or already in the program, most teams don't realise how much value they're leaving on the table with ServiceNow. I wrote these articles to help you change that.   How to Get the Most Out of Im...

  • Article
  • Impact
  • Impact Guided

Want to Learn more about Impact Guided?

  Hi SNUG members,   Whether you're new to Impact Guided or already in the program, most teams don't realise how much value they're leaving on the table with ServiceNow. I wrote these articles to help you change that.     How to Get the Most Out of I...

  • Article
  • Impact Guided
  • ServiceNow Impact

Want to Learn more about Impact Guided?

Hi QLD SNUG members,   Whether you're new to Impact Guided or already in the program, most teams don't realise how much value they're leaving on the table with ServiceNow.   I wrote these articles to help you change that. How to Get the Most Out of I...

  • Article
  • Impact Guided
  • ServiceNow Impact

Is SysID Conflict a real thing?

Hi Community, I am working on a merger project in which we need to consolidate foundational data to support CMDB consolidation across two independent production instances.My concern is about sys_id conflicts, since both instances have been running in...

  • Question

Performane Analytics report on Class Info Table.c

I want to create a report showing count of CI's in each class (Class Display Name) form Class Info Table (u_class_info). I am using the same table in Indicators and Breakdown sources, however it is not showing the desired results, instead it is only ...

  • Question

Support Needed: OAuth Key Rotation Implementation

Hi All, We are currently working on implementing an OAuth key rotation process required by a system we integrate with. The keys expire every 90 days, and we must either rotate them automatically or renew them manually before expiration. Key Rotation ...

  • Question

Invoice creation using document intelligence

I need to create a new invoice record whenever an inbound email comes in with attachment and need to extract the values from the attachment using document intelligence and map the values to the invoice record.Could any one help me on this?

  • Question
View More
Announcements

Registration for Knowledge 2026 is now open. Secure your spot today.

Register Now