Learning Core: supported way to auto enrol into a collection, and a broken quiz launch URL

SenyoA053425972
Tera Contributor

22m ago

Hi everyone,

I’ve built a quiz in Learning Core (a Quiz content item inside a course, delivered through a collection). The learner gets a learning task, opens it, clicks Enroll, then Start, then the quiz. Two things I’m stuck on and can’t find documentation for.

  1. Auto enrol. Is there a supported way to enrol a user into a collection automatically, through a Flow, a Script Include, or an API, so they don’t have to click Enroll themselves? I’ve looked at LearningAccessAPI and I only see methods to create or update a learning task and updateUserActivity, none of which enrol the user the way the Enroll button does. Writing sn_lc_user_course_activity directly is blocked.
  2. Broken launch URL. When I launch the quiz from the course page or Start, the URL it builds has collection_id set to the course sys_id, and the page returns “This URL seems to be broken.” The only thing that opens the quiz is the collection player (sn_lep_quiz) with the correct collection_id, and only after the learner has enrolled. A direct deep link to the quiz returns “You’re not yet enrolled in this learning.”

So right now the only working path is Email, To-dos, Enroll, Start, Quiz.

My questions:

  • Is auto enrol into a collection supported anywhere, or is Enroll always a manual learner action?
  • Is the collection_id equals course_id broken URL a known issue, and what is the correct supported way to launch a quiz?

    Release: Australia 
0 Helpfuls
  • 6 Views
1 REPLY 1

sanjaygupta
Tera Guru

9m ago

 

The supported approach is to use the Learning Core enrollment process rather than directly inserting records into sn_lc_user_course_activity. The LearningAccessAPI does not appear to expose a supported method for automatically enrolling users into a collection.

I would suggest the following:

  • Open Learning > Content > Collection.

  • Open the required collection and verify its course items.

  • Check whether the learner has an associated learning task.

  • Test enrollment through the learner's My Learning experience.

  • Verify that the quiz opens from the associated learning task.

For the incorrect quiz URL, avoid manually changing the collection_id or modifying out-of-box scripts. First, confirm that the quiz is correctly associated with the collection and learning path.

If the issue persists, raise a ServiceNow Support case with the expected and actual URLs, collection sys_id, and course sys_id.

I would also avoid direct database updates or custom API calls unless ServiceNow confirms they are supported for your Learning Core release.

 
Hope you find this helpful.
0 Helpfuls