ServiceNow Community

Help with Script for Automatically Updating CI Install Status Based on Discovery Date

Hello Everyone, I’m working on a story to automatically update the install_status of Configuration Items (CIs) based on the number of days since their last discovery. Specifically, I need to update CIs with the following criteria:If a CI hasn’t been...

Question

Auto population of CMDB with OCS inventory agents

Hello guys,For a new client, we would like to populate their CMDB using the OCS Inventory agents, but we are not able to find any indication on how to proceed.Does anyone have an idea if it's possible and what would be the best way to achieve this?Ju...

Question

How to set the invalid queries into empty result sets in ServiceNow?

How to set the invalid queries into empty result sets in ServiceNow

Question

Extra section is created on demand form

I created a custom view on the Demand table and added an additional section named "Label". I am now trying to remove this section, but I’m unable to edit or delete it through Form Designer. Additionally, the section is not appearing in the sys_ui_sec...

Question
Demand Management

ServiceNow University Lift Off to Knowledge Sweepstakes | Entry Period 2 Prize (Hat & Notebook) yet?

Hi everyone, I wanted to check if anyone has received the Lift Off to Knowledge Challenge | Entry Period 2 prize (hat and notebook) after submitting their details via the email/form from Realtime Media LLC. Has anyone received it yet, or is there an ...

Question

Open Release Record in DPR Workspace when clicked on from a related list in SOW in Change Request

Hi, I have a related list on Change Request form in Service Operations Workspace. When i click on release record, it opens the release in Release in Service Operations Workspace, Instead i want it to open in DPR Workspace. Check last image below: I...

Question

Resolved! How to auto-calculate Planned Start and Planned End dates using Flow Designer?

Hi Everyone,I am working on a Change Request form and need help implementing date/time logic using Flow Designer.Fields involvedActual Start DatePlanned Start DatePlanned End DateRequirementThe Planned Start Date should be 15 minutes greater than the...

Question

Getting Started with Agentic Desktop - Set up

This guide walks you through everything you need: infrastructure requirements, plugin installations, instance configuration, and your first desktop action. Follow these steps in order and you will be set up to automate UI-based tasks without writing ...

blog
AI Search

Case Deflection with HR

We need a report to build case deflection for HR . Did anyone achieve it before if yes can someone help

Question
Case and Knowledge Management

Record List component not accepting array data from Repeater in UI Builder

In ServiceNow UI Builder, the Record List component does not seem to accept an array of data coming from a Repeater component, whereas the older List component supported this behavior. Has anyone encountered this limitation or found a workaround? Any...

Question

Resource Assignments (Group): Deleting individual assignment within a Group assignment

We are moving to Resource Assignments in May. We are currently testing in classic UI (demands/projects) as well as Project Workspace (PW). We create assignments at the demand and project levels, not tasks. When creating Group assignments, we need to ...

Question

How to add drill‑down behavior to a pie chart visualization in UI Builder (Workspace)?

Note: I cannot see the option 'Link to Destination' When a user clicks on a slice of the pie chart, I want to drill down and display a list of records that match that selected slice value (similar to drill‑down behavior in classic reports).

Question

UI Builder Lab 6

When I go to bind data in this lab the data that displays does not include the priority, short_description, state and sys_id. Am I doing something wrong when I bind the data resource or is my lab instance missing something.

Question

Resolved! how to hide section in from workspace view

hello I want hide policy setup section in policy form if anyone know pls suggest

Question

Using AI Search for a field on Catalog Item via BOX Integration

I have a requirement to integrate search via BOX, it takes value of a variable on catalog item, then search that value through BOX. Is that even possible by AI Search, by create a Box external content connector? Or are there any other approaches?

Question