Subject: Urgent Assistance Required – ServiceNow PDI Disappeared After Infrastructure Maintenance

[23a3sa42d2]

Hello ServiceNow Community,

My Personal Developer Instance (dev295422) was showing an infrastructure maintenance message, and its status was Offline.

Now, when I log in using the same Developer account, the Manage My Instance option has disappeared. I can only see the Request Instance option.

I last accessed my PDI more than 20 days ago. I have developed a project called Hostel360 in this instance.

Could you please confirm whether my instance was reclaimed or is still under maintenance? If it was reclaimed, is there any possibility of restoring my previous instance or recovering its backup?

I would really appreciate your help.

Thank you.

[Dr Atul - LNG]

Some PDIs may be temporarily unavailable due to scheduled maintenance.

If your PDI is currently offline, you can:

Wait for maintenance to complete and your instance to become available again. Release your current instance and request a new one. Please note that releasing your instance will permanently delete all data and work stored on it.

As a reminder, PDIs are unsupported development resources and do not have an availability, support, or uptime SLA. We strongly recommend regularly backing up any work you don’t want to lose.

Cc: @kh_safal