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What's New Popular Posts Community Highlights Discover Community Events More The latest in Community Posted by ServiceNow Unlock your Skills with ServiceNow University & Professor Idris Meet Professor Idris -... Read More Posted by laurenmcmanamon Zurich Content Archive We've Made It To the End of the Alphabet - Zurich is HERE! 🇨🇭 That means its also time for your Develo... Read More Posted by jordancbaron Register for TechNow, Live Code, and More: July’s Community Cafe For over a year, the C... Read More Posted by Earl Duque ServiceNow Developer Advocates AMA #1: Inside Scoop and Career Hacks! The ServiceNow Develop... Read More Posted by laurenmcmanamon Podcast: Break Point - Build Agents Have Entered the Chat! Welcome to Break Point... Read More Posted by jordancbaron Missed Knowledge and CreatorCon 2025? Here’s How to Catch Up Missed Knowledge and C... Read More Posted by ServiceNow From bold ideas to bold transformation: a Knowledge 2025 customer success recap Keep the Knowledge 202... Read More Posted by Earl Duque Yokohama Content Archive Your Yokohama release is here! The Developer Advocate content is being done differe... Read More Posted by Kristy Merriam Playbook Localization in Yokohama: Making Global Workflows Effortless Playbook Localization ... Read More
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Community activity

Adding hint / tooltip to the work_notes field in Workspaces

Hi All, We have a requirement to add a tooltip for agents to the "work notes" field in Workspaces. While adding a tooltip works fine with any of the below field types, this is not working with the "Journal Input" field type (which is the "work notes"...

  • Question

Calculate the percentage of each field

I need to calculate three fields and identify their respective percentage. Use Case: Three fields will be populated with integers. I need to sum the values together and output the percentage Input:OpEx Amount = 5000CapEx 1 Amount = 1000CapEx 2 Amount...

  • Question

How can I enable file upload in a ServiceNow AI Agent conversation Chat?

I’m currently building a ServiceNow AI Agent and I want the user to be able to upload a file (document) during the conversation.My challenges:I don’t see any option to allow file/attachment upload directly in the AI Agent chat.Ideally, the user shoul...

  • Question

Image for a knowledgebase

When we create a knowledgebase, we can add a icon to help identify the knowledgebase.Where can we obtain some ServiceNow standard icons? 

  • Question

item has appearing duplicate attachment on esc portal

 Hi Everyone,On esc portal when i'm searching item it appear duplicate attachment with same name as i highlighted in green color  in below screenshot: how to fix it can anyone suggest it?

  • Question

Resolved! How to calculate average survey rating per assessment

I’ve created a survey in ServiceNow for Incidents with 5 questions:Questions 1–4 are rating type (scale 1 to 5).Question 5 is free-text (comments).What I want is:Calculate the average of Questions 1–4,Also include the free-text comment from Question ...

  • Question

Use Flow Designer to calculate duration between two times?

I've been asked to find a way to: 1. Record the time an assignment group first changes on an incident2. Calculate the difference between that time and the time the incident was created To do this, I tried the following: 1. Added field u_first_assignm...

  • Question

Incident Record view is working in Native UI but not in Portal

Hi All, We have a custom portal where I can see the list of incidents but when I am opening an Incident record explicitly it is showing "No elements to Display" bcz the URL contains "view=case". When I remove that view=case it is redirecting to "Defa...

  • Question

Resolved! Call Flow from Workflow

Hi All, I am trying to call a flow from workflow using Run flow/subflow/action activity. Flow name has been added but on running the flow i am getting following error. Please assit. 

  • Question

Resolved! Change Implement - Flow Designer Flow is throwing error

I have created a flow for Change Implement Step. Once change is moved to Implement state, I have to create two change tasks as OOB. Once tasks are completed, we should wait for close code to set. Based on Close Code, I have to change the state to Clo...

  • Question

isInSchedule not working

For the script below, the schedule (shift 1)'s sys_id was checked countless times and we're pulling in the correct schedule that is 8-5 weekly, every M, T, W, T, F. The test time we are testing with is at 10:00:00 which is well within the window of t...

  • Question

Missing status reports & doc templates in Project workspace

HelloI have the same plugins installed in these 2 instances both xanadu  however im missing doc templates and status reports view in one instance. do I have to turn something else on? Appears that the summary-details-Planning-tracking-status report v...

  • Question
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