ServiceNow Community

Resolved! Add Edit button in Affected CIs related list on a change task on CSM and SOW workspaces

Hello, I have a requirement to add an Edit button in Affected CIs related list on a change task on CSM workspace and to have the same functionality like the backend Edit button. Currently we have a custom Edit button on change task that applies a fil...

Question

Resolved! Can't groupby Value in metrics View

I All I have problem with database view and data visualization. In CSM I create ad databaseviews OOTB incident_metrics. Database view work fine. I can use query view and select as Data Source in Data Visualization or report, but I can't GroupBy on V...

Question

sn_search.ScriptableSearchAPI Description

Hi, I wonder if anyone could share sn_search.ScriptableSearchAPI description (methods, parameters). It is used in Chats Quick Action "Search KB" in Agent Workspace. Nothing found in Community / Developer Portal / hi KB.Thanks in advance.

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How to redirect users based on URL for portal

I am using "SPEntryPage" Script include to redirect users based on particular roles, now the problem is I have implemented a functionality that users with 'x' will be redirected to csp portal always. One of the widget in portal is having a ui page th...

Question

SOLVED: Workaround for "Edit ..." buttons on Related Lists of Workspaces

Workspaces are being used more and more in ServiceNow, but it is often overlooked that each workspace was developed for a specific purpose and a specific target group. However, this also means that a workspace is not a substitute for all the possi...

Article

Ref info button is not working for CVITs table

When i click on info section on form for a reference field its not showing any info for CVITs table. Please help me on this how to troubleshoot.

Question

Resolved! Anyone Rejects 'Ask for Approval'

Is there a way on the 'Ask for Approval' action in Flow Designer, if 'Anyone Rejects' it ends the workflow. I only see the 'Anyone Approves' action. I have requirement where if anyone approves or rejects to either move on the next step or end the wor...

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Report not populating records

Hi All,I want show some Request in the reports but it returning NULL values, when I checked it in background script its working fine.script include is client callable and all application scope. Code- getRequests: function() { return '21...

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Need table header in the SOW remains locked at the top for service desk analyst

The table header in the SOW remains locked at the top for the Admin role even after scrolling, but it doesn’t work for the ITIL role.Requesting assistance to make the header stay locked at the top for both Admin and ITIL roles. Thank you.

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regarding backend name

how can i know the backend name of additional comments

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HRSD- Growth Experiences Quick Start Guide

Growth Experiences: Quick Start Guide Updated for Zurich Release Welcome to the Growth Experiences Quick Start Guide! If you’re just starting your Growth Experiences journey, then you’ve come to the right place. This guide will help consolidate t...

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Human Resources Service Delivery

I would like to change or add Choice in Platform Analytics Dashboard, but I don't know how to do it.

Where can I change or add choice items for Default values in the Platform Analytics Dashboard?The current choice options are as shown in the image below, but I would like to add "Last 7 days" as a choice item. However, I don’t know which table to con...

Question

Need "Assign to me" ability for catalog tasks in Service operations workspace

Hello,I have a requirement to add ability to "Assign to me" button for the “Catalog tasks > Assigned to your groups” list in SOW, the way it is there for Incidents in SOW.Could someone please help me to know from where exactly these buttons are confi...

Question

Link from Now Mobile to Now Agent Record opens Agent but fails to load the record

Hi everyone, I’m working on a custom URL-type function button in Now Mobile that should deep-link into the same record inside the Now Agent app. The deep link successfully launches Now Agent, but the record does not load and I get the message: “Error...

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Agent Mobile App
Mobile app configuration
Now Mobile

Playbook Experience : Start Playbook Directly in portal

We have a requirement where we have multiple stafes user has to enter details and recommendation was to have playbook. There are 2 personals and submitter and agent . Submitter should be able to trigger playbook diretly from portal with out submitt...

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