Language and Reference Field Issue in Employee Center

 Hello, I'm having the following problem: I created a catalog item in Employee Center with a reference field that points to the sys_user table. Now, something very strange is happening: when I impersonalize a user with their preferred language se...

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how to check single line text should contain data in format "firstname lastname"

Hi team, In catalog item there is a field called 'name' as single line text, this should allow data only in below format. how to write the script ?Firstname<space>Lastname

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Email Not Showing in Activity Stream for Some Cases

Hi All,We are facing an issue with inbound emails creating Cases in ServiceNow.When an email is received, a Case is created. For some Cases, the “Email received” entry is visible in the Activity Stream. For other Cases, the email is NOT visible in th...

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Issue related to CIS-HR certification exam

I had my Certified Implementation Specialist – Human Resources – English (ENU) exam on 13th Feb 2026. I was unable to take my exam due to technical issues with the examination platform, Pearson VUE, despite checking in on time, completing all verific...

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Not able to view KB article released by ServiceNow

I have got access to HI portal but still cant see KB articles released by ServiceNow Here is the article link https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0724183and when i click i get this error"Your role does not grant you...

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How to update Topic Category, Topic Detail, and Priority for existing HR cases?

Hi Team,As per our current story, we have updated the Topic Category, Topic Detail, and Priority fields for specific HR Service Case creation.We observed that for all newly created HR cases, these fields are getting updated correctly with the new val...

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How to add help text to the "Icon link" widget in servicenow

Hi Team, How can we add help text to the "Icon link" widget in servicenow.We have service poral with three "Icon link widget"1) Service Request - which redirect to the Service Catalog for raising requests2) Incident - which will redirect to the recor...

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ITSM Starter Pack

Hi All,Can you point me to the resource which contains starter packs for ITSM Implementation for a greenfield project. I remember there were starter packs in excel format which are stories for implementation. They were really handy for an earlier pro...

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My request unable to see inactive Record form req table on now mobile

Regarding my request Section unable to see InActive Record form sc_request and Incident table on Now mobile:1. Inactive record for (REQ and Incident) table are not visible on My Requests Screeen.2. if we use filter state is closed complete or closed ...

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📣 Central Repository for ServiceNow Developer Job Openings (2–8 Years Experience) 📣

Central Repository for ServiceNow Developer Job Openings (2–8 Years Experience) Hello ServiceNow Community! Many of us regularly come across developer openings within our organizations, and at the same time, many talented ServiceNow professionals ar...

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How to check and validate Reports belong to inactive users and are part of a dashboard

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About the behavior of "URLSearchParams"

I'm developing a portal screen that I intend to display in the platform's content frame.I tried to get the URL using "var urlParams = new URLSearchParams(decodeURIComponent(top.location.search));" in the catalog client script, but nothing was retriev...

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Report to display users with less than 10 skills

Hello All,Looking for help to create a report that list users with less than 10 skills.TIA

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HRSD Lifecycle Event issue

Hi EveryoneIt has been a while since I interacted on the community.Hope everyone had a good new year and term 1 is going well  I have an issue with Lifecycle events. I made a copy of "New Hire Onboarding" HR Service and called it Employee Onboarding....

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