ServiceNow Community

Survey HR Results table missing value in database view table

Hello team,We have encountered an issue where we have a report which is having a database view table where users are unable to see report columns such as "Actual Value," "Country," etc.However, they can view those values in normal tables but not in t...

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Linked Cases Related list Add Button for Agent Workspace for HR Case Management

I need a Related List with name as Linked Case with the configuration need to link the 2 different Employee Relation cases into one. For this I have created a many to many Definition with the below Information i have created a Relationship as well wi...

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Sharing articles with externals through HR case - best practice

Hi All,I've been wondering what's your best practice or suggestion for the following scenario we've recently had: - Externals can create HR cases, but cannot access our knowledge bases.- An alumni employee created a case asking a question.- HR Agent ...

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Case and Knowledge Management

repeated typing and freezing issue

Hi All,When connecting to a live agent through Virtual Agent, if the agent does not accept the chat within 5 minutes, I get the option to create a case.Here’s what happens:1.I type a message (e.g “random text”), but the chat freezes and the free-type...

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HRSD Lifecycle Events Limitations

Hello HRSD Community, We are building a flow using Lifecycle Event for our employees. When HR Cases are raised for this flow, there are around 40-42 Tasks which would triggered as per the flow which is being built using Lifecycle Event. We are told ...

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SAM Discovery Maps

Hello all! I have got a question about the Discovery Maps in Software Asset Management.The Discovery Maps are used to map (connect) the Software Discovery Models to the Software Models. Upon import of a Software Entitlement, if the PPN for the the gi...

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Problem Model Setup forces one model and no selection window when creating a new problem

When testing the ITSM Problem Model setup and creating a new problem, I am unable to not set a default model. In addition, when selecting a newly created model, the OOB model is always used. Also, no selection window appears when creating a new prob...

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Need a report that shows tickets from new hires within their first 2 weeks

I'm trying to create a report that shows incident tickets created for/by new hires within their first 2 weeks of hire. I tried to start with all tickets created from 4/1 and then added the filter caller, start date is less than 2 weeks after created...

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Help needed for logic — Closing RITMs based on Catalog Task states (Fix Script Cleanup)

Hi all, We are working on a data cleanup activity where around 1200 RITMs have 2000+ catalog tasks from the past year. The goal is to run a fix script that will automatically close or cancel RITMs based on the state of their related catalog tasks. He...

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Resolved! S2P - really?

I'm trying to confirm what seems to be a new feature within SNow - capability for fuller S2P including managing the RFI/RFP processes. Seems that S2P and P2P are being used interchangeably.

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operation workspace new incident

I need help. I want the assignment group to be auto fill to the our svcdesk group. when they create an incident in operation workspace what is the simplest way to accomplish this.

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Knowledge Management Research Invitation- Nov 4 - 11, 2025 | Topic: Duplicate Management

We’re designing a new workflow to make duplicate handling easier - featuring options to merge, draft new articles, retire or delete outdated ones, and AI-generated suggestions with helpful guidance. We’re looking for: Knowledge managers and author...

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Report roles

How do I give access to someone to view my reports

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Incident -Template creation and manage

Hello, which role is required to create a Template in Incidents? we don't want to give Admin role for a ITIL user just for this Template creation purpose, so are there any other role available for this purpose.? Thank you,

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Public access to OAuth access token. Broken since Yokohama

Hi, We noticed a problem since we upgraded our instance from Xanadu to Zurich. We have an custom application for the public to access, and one page will trigger a third-party API call. Before Xanadu, we created an ACL to allow the public role to acce...

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