ServiceNow Community

Resolved! Users assigned the relevant role will be automatically redirected to a new screen after logging in.

I was looking for a way to automatically log in to the employee center using SSO. https://www.servicenow.com/community/sysadmin-forum/i-want-to-enable-m365-users-to-log-in-to-the-employee-center/m-p/3532275#M22970 However, the method you suggested d...

Question

Adding a PDF file to a Knowledge Base Article

Hello, I am adding new Knowledge Base Articles (KBA) to our system which include a PDF file attached. Currently, when clicking on the PDF file in the KBA, the file is downloaded. To view the file, the user has to go to their downloads and open it ...

Question

ServiceNow Administration Fundamentals - Lab error.

Hey everyone! Hoping someone has faced my issue and could provide me some guidance, I'm currently completing the ServiceNow Administration Fundamentals class, but when it comes to get the labs done, it just instructs me to open my instance and follow...

Question

Is it possible to do show/hide on a Display Label field in Catalog Builder?

In Catalog Builder, I have a section of text that I wish to display if a certain value is selected for a radio button choice. I can identify the correct choice, but don't see the variable for the Display Label field in the drop-down list. Is it possi...

Question

Instance Security: Scanning with Purpose

Instance Security: Scanning with Purpose A misconfiguration you don't know about is a vulnerability you can't fix. The good news? There's a way to catch these misconfigurations before they become a problem and it's already sitting in your inst...

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Move an article from one instance to another.

Is there a quick method to move an article from one instance to another?Our use case is to keep all the bookmark links/attachments, images and links to other articles in-tacked and directing to the new instance as we are trying to refresh the content...

Question

Lab 2.1.1 Theme Builder

Using a Zurich instance, I've committed the 2.1.1 update set and attempted the Configure an Instance - Theme Builder lab several times but it does not return the created and published theme . I've logged out and back in but still the same. Does any...

Question

Decision Types in ACLs

Hi everyone,I’m working with ACLs on a custom table and noticed unexpected behavior when switching the Decision Type.When I configure the ACL with Decision Type = "Allow if", it works correctly based on the condition I’ve defined.However, when I chan...

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Common Service Data Model (CSDM) Fundamentals on SNU now available!

The course covers Common Service Data Model (CSDM) course, ServiceNow's prescriptive guidance on how to use our CMDB effectively across all products with the platform. The ServiceNow CMDB is leveraged by multiple ServiceNow products, and by partner p...

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MTTR In PA Widget showing Duraton

I want to calculate MTTR which is have a formula for and field to use. However it returns second. How can I get it to display in Days, hours, minutes, and seconds so that is it more meaningful for anybody looking at it?

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Performance Analytics
Reporting

Account and Contact are not set on Chat Interaction

When completing a chat interaction from as a Contact with an associated Account, the Opened For reference field is set to the user who opens the chat; however, Contact & Account are empty. This issue occurs for live agents and when chatting only with...

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Create Interaction
CSM
CSM Configurable Workspace
Customer Service Management
Interaction Management
Virtual Agent

Azure Service Graph Connector - Error in SQL Imports

Greetings Community! I am facing a challenge with the SQL imports. I keep getting the following error when trying to import our SQL databases:Transformation failed: java.lang.IllegalArgumentException: Undefined field family at com.snc.cobject.Comple...

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The Official CreatorCon 2026 Know-Before-You-Go!

CreatorCon is Almost Here. Here's Everything You Need to Know Before You Walk In. It's Friday. Knowledge 2026 is days away. If you're reading this with your conference bag half-packed and seventeen tabs open trying to figure out what sessions to...

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data migration from domain A to domain B

we are moving from the security incident table to the custom security table which is same as security incident table. we have 17 client which are domain separated, and security table is in the domain A and custom security table is in domain for this ...

Question

Using GlideAggregate to get counts of data grouped by multiple fields.

We all know how to use GlideAggregate, right? Here's an example: var ga = new GlideAggregate('cmdb_sam_sw_install'); ga.addAggregate('COUNT'); ga.addQuery('discovery_source', 'ServiceNow'); ga.query(); if (ga.next()){ gs.print('Count: ' + ga.getA...

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