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What`s New Popular Posts More The latest in Community Posted by laurenmcman Introducing The Developer Passport: Brazil Release Preview Introducing The Develo... Read More Posted by laurenmcman Catching Up on Developer Passport: Australia (Before Brazil Drops)   Catching Up on Devel... Read More Posted by ServiceNow Incident: Developer Site Restored and PDI Availability Issues Update: July 27, 2026 ... Read More Posted by ryanyong From Development to Production: Ask ServiceNow's AI Experts Anything Hey everyone, I'm Ryan... Read More Posted by ServiceNow Keeping PDIs Available for Active Builders: Upcoming PDI Reclamation Changes Lately, it’s become ha... Read More Posted by Earl Duque How to backup your Personal Developer Instance (PDI) Backing Up Your Personal Developer Instance (PDI) One ... Read More Posted by ServiceNow How to ask a great question in the Community The ServiceNow Community thrives on questions. When you ask a clear, focused questi... Read More Posted by sujitkhasnis How to Identify, Sponsor, and Scale the Right Agentic Use Cases I've watched smart tea... Read More Posted by SamirD ServiceNow builds the trust layer for Autonomous AI with NVIDIA OpenShell At Computex this week,... Read More Posted by laurentapia The #BuildMoreWithBuildAgent Challenge: Meet the Outstanding Apps The #BuildMoreWithBuil... Read More Posted by Jay_Couture Introducing project Warpspeed: alpha sign-up is open If you were at the CreatorCon Keynote, you saw Warpspe... Read More Posted by Travis Toulson Australia: The release where AI delivers for developers Australia: The release where AI delivers for developer... Read More Posted by mchawla8 Stop Context-Switching. Start Building. ServiceNow EmployeeWorks is at CreatorCon. Stop Context-Switching... Read More Posted by laurentapia The Session You Need at Knowledge (Plus a Quick Ask) From Shadow AI to Sanctioned AI: One Session You Shoul... Read More Posted by DanielCordick I Work for a ServiceNow Partner, and This Is My Plan at Knowledge 2026 I Work for a ServiceNo... Read More Posted by Paulsylo An MVP's Guide to Knowledge 2026 Hello all! With Knowledge 2026 around the corner, I am very excited to meet you all... Read More Posted by Phil Swann Jeeping4Community: My Advice for Knowledge and CreatorCon 2026 Hey there. I'm Philip ... Read More Posted by sachin_namjoshi Knowledge 2026: What I’m Actually Focusing On (and Why It Matters) Knowledge 2026: What I... Read More Posted by MS25 I work as a ServiceNow Architect, and this is my plan at Knowledge and CreatorCon I work as a ServiceNow... Read More Posted by jordancbaron Add the Vibe Code Lounge to your Knowledge Agenda! The Vibe Code Lounge at CreatorCon Is Exactly What It ... Read More Posted by jordancbaron Hidden Agenda Gems: CreatorCon Sessions You Should Know About These Community Pavili... Read More Posted by Travis Toulson Find Your Squad: The CreatorCon Hackathon is Tuesday, 5/5 Find Your Squad: Creat... Read More
Popular Posts Posted by patrickdeca Does business rules still fire when creating a project from template? I have a simple insert... Read More Posted by Kyle Wiley Dot walking through multiple tables in client script I am trying to dot walk through multiple tables in an ... Read More Posted by Community Alums Is there a way to view the sprint that are closed in Agile Module Hi, There is ask where... Read More Posted by Sachin Pratap S CA Spectrum Connector Definition Hi, We are planning to integrate CA Spectrum with ServiceNow to pull events as part... Read More Posted by mike2agk Exclude/stop the Insert/Creation or update of CI's based on Name during Disocvery All, Do we have a way ... Read More Posted by kendall_lin Time Card & Time Sheet Qs - Approval and Related List Display Hello,My organization ... Read More Community Highlights George_1 Specialist Virtual Agent Routing to Different Queues Based on Portal To route Virtual Agent... Read More Prasanna_Patil Specialist Content migration approach Hi All, We want to migrate contents from client intranet to newly built servicenow ... Read More George_1 Specialist Virtual Agent routing to different live agent queues based on portal I have virtual agent e... Read More Tejas Adhalrao Specialist Enhancing the ServiceNow My Approvals Widget -Implementation & Code Hi Community, In one o... Read More Tejas Adhalrao Specialist How to set Dynamic Default Value for Month Interactive Filter in ServiceNow Dashboard I have a ServiceNow da... Read More Its_Azar Specialist ServiceNow Australia: Read-Only Fields Got way Better. One small but useful change in the ServiceNow Australi... Read More Its_Azar Specialist Integrating via Windows Credentials Hi All For an integration we are supposed to use an windows credentail to connect t... Read More Its_Azar Specialist Think Before You Prompt: Assists vs Tokens in ServiceNow AI is everywhere these days, and ServiceNow is no exce... Read More Discover Community Community Central Just joining the Community? Start by exploring Community Central to discover all the different corners of the ServiceNow Community and see how you can get involved. Learn More Product Hubs Looking for details on a specific ServiceNow product? We’ve got you covered. Dive into our extensive product hubs, packed with all the information you’ll need. Learn More Community Events Join Community events like Developer Meetups and Ask the Experts to connect with ServiceNow enthusiasts, share experiences, and network both locally and virtually! Learn More User Groups User Groups (SNUGs) offer an opportunity to connect with fellow ServiceNow enthusiasts in your city or region, bringing together people with shared interests and experiences! Learn More Upcoming Events Online We're Back in Dallas! ServiceNow AI Summit | August 18, 2026 Hosted by tracyo_brien 18 Aug, 2026 06:30 AM PDT Event Details Online DOW Special Interest Group: Enabling Mission and Enterprise Cyber Operations & Zero Trust Hosted by HollyHorton 18 Aug, 2026 07:00 AM PDT Event Details Online DOW Special Interest Group: Enabling Mission and Enterprise Cyber Operations & Zero Trust Hosted by HollyHorton 18 Aug, 2026 07:00 AM PDT Event Details Online Meet AI Control Tower: Enterprise AI Governance at Machine Speed Hosted by Carrie Lea 18 Aug, 2026 08:00 AM PDT Event Details In person ServiceNow Exchange: Software Asset Management Office Hours Hosted by Abigail Lavadia 18 Aug, 2026 08:00 AM PDT Event Details In person ServiceNow Exchange: AI Academy - Premium Chat Hosted by ServiceNow 18 Aug, 2026 08:30 AM PDT Event Details Join the Community Welcome to the lively and ever-growing ServiceNow Community! Whether you're a newcomer or just looking for a quick refresher, we're here to support you every step of the way. Grow together Tap into Community to unlock real-time opportunities for support and growth. Unlock Potential Connect with others Elevate your expertise and deepen Community connections, whether online or in person. Find an Event Join a group Dive into countless groups across our Community and let your voice be heard. Find a Group Become an expert Boost your expertise, elevate your reputation, and connect with top professionals in the ecosystem. Build Your Reputation

Community activity

service portal

i want to create a custom service portal  from scratch, End user need to create and track the incident status

  • Question

Missing my CIS certificate number PearsonVue

Hello,I have completed my CIS certificate in PearsonVue but I have received without certificate number could you please help me some one this is very urgent for me

  • Question

Error when fetching data on server using a function

Im getting this error: "ErrorConditon 'Condition: current.problem_id.changes() || current.operation() == 'delete'' in business rule 'Update Problem Incident Count' on incident: INC0008111 evaluated to null; skipping business rule" when i wrap the fet...

  • Question

Instance is offline

Hi team,My Personal Developer Instance has been offline for 4 days now. The instance shows:"Instance Offline: Recovery may take long. You can wait, or release it now to request a new one."Instance ID: dev341795Instance URL: https://dev341795.service-...

  • Question

Workspace Save button not working when Assignment Group is changed

Hi Team,I’m facing an issue with the Save button in Service Operation Workspace related to the OOB Declarative Action genai_save_assign_direct.Script Condition:!current.isNewRecord() && current.canWrite() && new sn_itsm_gen_ai.NowAssistItsmGenAIUtils...

  • Question

Request for ServiceNow CSA & CAD Certification Vouchers

I’m planning to pursue the ServiceNow Certified System Administrator (CSA) and Certified Application Developer (CAD) certifications.I wanted to check with the SNUG community if anyone has CSA or CAD certification vouchers available or knows of any cu...

  • Question
  • CAD Certification
  • CSA

Resolved! Kanban Board Drag and Drop of Connected Work Cards

Hi, I'm using a CWM Kanban board with referenced Connected Work items (e.g. Project Tasks).The items can be edited normally via List View and the board groups them correctly into lanes. However, drag & drop always fails with:"Please use form view to ...

  • Question

ATF - Shared Parameter on Test basis

Currently, once we enable the "Parameterized Test" option on a test, all shared parameters defined in the system automatically become available and show up in that test.Is there anyway ServiceNow allows to remove or add existing shared parameters on ...

  • Question

Showcasing Your Skills: Building a Strong ServiceNow Resume

You don’t need a technical background to launch a successful ServiceNow career—just clarity, structure, and intentional storytelling. In this article, you'll learn how to build a resume that reflects your potential and stands out in a crowded field. ...

  • Article

Hide Catalog Variables with Value "False" in Approval Record

Hi Team,Is there an OOB way to hide catalog variables with a value of false from the approval record? Blank variables are already hidden, but Boolean variables showing false are still displayed.This requirement applies only to specific catalog items....

  • Question

Test Generator and Cloud Runner

Hello everyone, Recently I have started using ATF tool 'Test Generator and Cloud Runner'. I have successfully set up cloud user. I want help regarding presets. My requirement is to 'automatically create a test suite and tests for Single Catalog item'...

  • Question
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