ServiceNow Community

Resolved! Select what fields are visible on a record preview

I'm trying to figure out where to select what fields are visible on a preview pop up but am unsure where to do this. In this case I want to add a custom field to the company popup on the incident form Many thanks,Alex

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setting a default HR service

I'm looking to set a default HR service when a new case is created via agent workspace.didnt find a way to do it in "case creation configuration"any one has tried something similar ?

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How do I learn Proven optics

Hi, I want proven optics in ServiceNow. Can someone please where I find the learning videos. Thanks

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How to trigger a Rest API (Post) call, When users clicks 'Save as a draft' button on service catalog

Hi All, Currently I am working on a requirement where a catalog item is being initiated via Jira. My task is to push back the details of the draft version to Jira when anyone clicks on 'Save as a draft' button. So that for the same record no one shou...

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Related list config risk event- compliance case

Hi , please help me to find out the related list OOB config in the Risk event -- compliance case related

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Service Graph connector SCCM setup is not creating data source and schedule data imports

Hi All,We are trying to install and setup service graph connector sccm using guided setup.We set up the connection and test the connection, connection was successful but it is not creating data source and schedule data imports. PFA.Could some one ple...

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Next Experience UI Button

Hello all, my team and I do not like or want the Next Experience UI.Does anyone know of a way to remove this banner from our home screens?

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UI views to be reflected into the workspace through workspace view rules

@svirkar420 I want to add view for table like requested items , catalog tasks so that only specific fields are visible into the workspace, even i have created workspace view rules, ui view , configured viewruleconfigid into the ux page property, but...

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I want to add Related list to Risk event from

Hi , I want to add a custom related list to risk event form in default/workspace view . 1. when click on NEW button it needs to redirect to compliance case and parent needs to populate as Risk event and Type 'custom' in compliance case form.2. In ris...

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Need help to change/Remove default filter for incident related records Metric Tab in sow workspace.

Hi All, I need some assistance with an issue I’m facing in Operations Workspace. Whenever I open the Incident list inside the workspace, it always applies an OOB default filter like this: Table = incident ID = <sys_id>I’ve already explored the follo...

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Platform Academy - Mobile client scripting with input form screens

Supercharge Your Mobile Forms in ServiceNow with Client Scripting If you’ve ever filled out long, repetitive mobile forms in ServiceNow, you know how frustrating it can be. Wouldn’t it be great if your forms were smart enough to auto-fill values, val...

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Resolving 100s of incidents in mass

This has been a long time weakness of this tool and for large enterprise customers, it is a real pita. Let's pretend I have 50 incidents I want to close all at once. The product fails to allow this in the UI. Sure, if I had the right credentials, I...

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Technical Error on Reopening Chat in Virtual Agent for Custom Topic with REST Integration

Hi Community,I'm encountering a technical issue with a custom Virtual Agent topic in ServiceNow named "XXXX". This topic includes REST API integrations and interacts with an LLM (Large Language Model) to generate real-time responses.Working Process:W...

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Monitor Security Incident Response Integrations

Hi Everyone! I'm trying to make it possible for us to automatically monitor de integrations for SIR without the need to check if a Token is expired, if the the data was successfully transfered, etc. The idea is to be able to get a notification once a...

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Integrations
Security Incident Response
Security Operations

Keeping Knowledge Fresh: Highlights from the KM Academy July Session

In July’s Platform Academy, we brought together a panel of ServiceNow experts to tackle one of the most critical (and often tricky) areas of enterprise service management: knowledge management. The format was different this time — instead of a specif...

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