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Can JML call ServiceNow API to create INC

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Create Custom Zero Copy Connector

I cannot find any documentation on how to create a custom zero copy connector. For example, if want a zero copy table to get data from Amazon S3 (for which there are no primary or community connectors available as far as I can see). I am using S3 as ...

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automatically sync a field's value between two tables in ServiceNow cmdb_ci and cmdb_ci_azure

I want to synch operational_status field between two tables in ServiceNow cmdb_ci_net_gear and cmdb_ci_azure. Name(name) is a common in both table . cmdb_ci_azure is a parent, cmdb_ci_net_gear is a childex. when I change the state (operational_status...

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Scoped application modules display Issue

Hi, I have created the scoped app and need to check the modules of Scoped App in Application navigator.Rightnow the modules of Scoped App is not visible in the instance. Regards,Dhanush

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Schedule export dashboard does not include any attachment?

Hi all!I am setting up a Scheduled Export of a Dashboard in Platform Analytics, but the email doesn't include any attchment (same for ppt and pdf).Is thee a setting somewhere I miss or why that behaviour?In the Core UI there is no issue regardning sc...

Question

Workspace UI Action always reopens same Record Producer — how to force new form?

Hi All,I’m working in Dispatcher Workspace and I have a UI Action on the sys_user table that should open a Record Producer (Catalog Item) to create an Event.Here’s the problem I’m facing:When I click the UI Action from a user record for the first tim...

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Best Practice for UI Builder

What should be the approach to show multiple reports to the customer in UI Builder? Should we use data visualization components with filters applied to relevant tables, or use indicator sources and schedule a daily job so the data doesn't load every ...

Question

List Collector Ignores Reference Qualifier – Script Include Not Working?

Hellow, I'm currently trying to learn how to properly call a Script Include from a List Collector variable's Reference Qualifier. However, it seems that the list still returns data regardless of whether the Reference Qualifier is calling the Script I...

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Platform Fundamentals Academy - March 20th, 2025 - Effective Data Management

On March 20th, our Platform Fundamentals Academy, alongside Janeil Schocks and Justina Buzza from the Cloud Automation team, hosted an insightful session on Effective Data Management and data management tools, tips, and tricks to gain control of your...

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Resolving 'This Scope Is Already Taken by Another Application' Error in ServiceNow

The Problem: When creating a new application in ServiceNow, you might encounter the following error: "Your app encountered an unexpected error while being created. Details: Failed to create templated object, details: This scope is already taken by an...

Article

Decision table in flow designer

Hi Team, I’m working on a flow where: A request is submitted through a Service Catalog item. I need to send approval tasks to different groups based on the requester’s department. There are about 40 departments and 10 approval sets. What I’ve don...

Question

Global search result is not opening Order guide

Hi, I did global search for order guide and from the result when I click the search results order guide is not opening but when I search for catalog items or knowledge articles I am able to navigate to respective record. We have AI search enabled as...

Question

OOTB New Hire Onboarding (demo) issue

The following issue is really troubling me, and I hope to get help. It's still about the HRSD OOTB New Hire Onboarding (demo) issue. submitting a record from the Employee Center should automatically create entries in the user table and HR profile tab...

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De-duplication Dashboard and Remediate Tasks in Bulk Using Template Library

Hello All, I love the new de-duplication dashboard and template library to do a remediation de-duplication task in bulk but as you can see the template; I created for the Class --> Computer is not working as expected and I should see the duplicate ta...

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Identifying the records created by it's respective "Record Producer"

Did you know that?As ServiceNow developers, we’re all familiar with Record Producers — they help us create task-based records in a target table.But here’s a common challenge: Have you ever wondered which Record Producer was used to generate a specifi...

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