ServiceNow Community

Information regarding CxO Dashboard

Dear Developer, I am working on CxO dashboard and need to check all the reports mention in the CIO dashboard. How we can see the data in this reports?

Question

More Calls. More Builds. The #BuildMoreWithBuildAgent Challenge is here!

More Calls. More Builds. The #BuildMoreWithBuildAgent Challenge is here! Last year, you showed us what was possible with the power of Build Agent. The apps you created, the prompts you shared, and the ideas you brought to life using Build Agent insp...

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opening a record in a new tab in workspace from ux list action client script

How can I open a record in a new tab from a ux list action (sys_declarative_action_assignment) client script? I tried g_aw.openRecord but I get undefined in the browser console. g_list works but not g_aw. I can use top.window.location top open the ...

Question
UI Framework Next Experience

How to use an internal custom font in KB Article Template HTML fields?

Hi Community,I'm working on KB Article Templates in ServiceNow and I need to use an internal font in the article template HTML fields.Context:Our company has a custom internal font (not available on the web)I'm building KB Article Templates with HTML...

Question

Make assignment group field read only on the incident form after saving in SOW

Once we select the assignment group and after saving the record in the incident form, the field needs to become read only in the service operations workspace, we can't change the assignment group. the below code is not giving the expected output. ple...

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Resolved! Roles required for Policy Ownership, Issue Ownership and Remediation

Hi All, What role is required for Owner in Policy to review and approve the policy? What role is required for Issue (Assigned to) in Policy?What role is required for Remediation Task (Assigned to) in Policy? Please suggest the best practice to set th...

Question

Virtual Agent | Links not showing for Table Response

Hello guys, recently I've received a demand which is to create a Virtual Agent. The client has asked me to add hyperlinks in the many returned records from table response. But I didn't find any way of adding those hyperlinks. They don't want HTML Res...

Question

Mega Menu in the Employee Center

Hello All,Earlier when I created the topics in the mega menu, they were placed on the top of the main page but now I see we have "Navigation style" field (Advanced Portal Navigation) which asks for Top and side view. With side selection the mega menu...

Question

How to update the risk factor fields and risk factor values. I mean where we can update those fields

How to update the risk factor fields and risk factor values. I mean where we can update those fields.For Example: If we have risk factor field like outage required. So, I want to change that field as like expected service outage required and also val...

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Reporting stage condition

Hello All.when using the Stage as condition in filter it is showing multiple options for one single stage that is completed - it is difficult to use the one that is correct (and how in general 9 could be listed if there is only one such stage). Pleas...

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I have the 400 error while integrating aws with servicenow.

I want to integrate aws with servicenow through service graph connector for aws.But,that shows 400 error while test the connection with the message "Authorization header cannot be empty (hashed with SHA-256 and encoded with Base64): '47DEQpj8HBSa+/TI...

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Facing chalenge with smart assessment

Hi,I have created an assessment template for control using smart assessment.The chalenge which I am facing is that, when I go to GRC Task to take the assessment, I can't understand for which control the assessment is.How can I bring the control name ...

Question

CMDB Health completeness scorecard config

In ServiceNow CMDB health completeness scorecard, I want to show only ci classes for which we have configured recommended fields in ci class manager instead of showing all ci classes.How this can be configured?If we can use health inclusion rule, how...

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Edit the label of M2M Table after creation

Can we edit the label of M2M Table after creation?

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Team Development

Mobile Authentication of CSM users

Hi Experts,We have a mixed authentication setup in ServiceNow where internal users authenticate using Azure AD SSO with auto‑redirect enabled, while external users are CSM Contact Users authenticate using ServiceNow local login.Our requirement is to...

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CSM Mobile