ServiceNow Community

Resolved! Regarding CAD exam

I'm planning to appear for the CAD Exam. What other resources do I need to look into? Are lab activities and an ebook sufficient? Are the questions scenario-based?

Question

Hi, In CSM/PSDS module, how are we handing parental relationship information ?Is there a more effective or standardized way to store parental information (such as father and mother names) for a household member given that these are simple string fiel...

Question

I want to remove the "i" icon from the reference type field in the record producer.

I created a variable in a record producer that references the user table.I only want to share the display value with the user, so I don't want the "i" icon to appear.I tried using "ref_decoration_disabled=true" in the dictionary attribute, but it did...

Question

i have added the "Interaction realated record >task" related record but its not visible

Hello all,I have added "Interaction realated record >task" related record in the incident form but its not visible still on the related records if i go to inteaction and click on icreate incident and if one incident gets created then this related rec...

Question

Document Template Table field

Just installed Document Templates to instance, upon creating a new PDF template record as sample for testing, there's no value inside "Table" field. Only "--None--." How to add necessary tables here? Just wanted to test

Question

Discovery Source Overview report in cmdb workspace showing incorrect data

Discovery Source Overview report in cmdb workspace showing multiple entries with different discovery source for a single CI in which one is correct, and others are old entries which should not be shown.Can anyone suggest what can be the root cause or...

Question

Service Operations workspace : Need to update incident with template name when applied via sow

Hi All I have a requirement to populate the template name on custom field <u_template> in the incident table whenever the template is applied to any incident via side bar navigation of sow. Please help me if this is feasible and we can create any cus...

Question

Paging doesnot work if assignment group populated on new P1, P2 incidents

In ServiceNow Trigger rules fire only if the assigned_to and assignment_group fields are not populated on a record. My requirement is to trigger paging even if incident created with assignment group.I tried to create BR for this but it doesnot start ...

Question

Need report to display %of Control compliance count on Y-axis.

Hello, Check screenshot for my report that I am trying to create, could you please help me with displaying Control count Percentage on Y-axis. Currently I can only show Control count on Y-axis.Percentage count= Control compliance count/ Total Control...

Question

Inaccessible app scope

I have these update set problems but the scope that they need to move to is inaccessible so what should I do with these?

Question

Want to pass the current RITM number to main workflow to subflow

Hi All, I have created Parallel Flow Launcher activity which will used to jump to main flow to sub flow(in workflow) . in the main workflow i am getting current.number(RITM number) value but when i am using in sub flow it is throwing the error , Can...

Question

Workday RaaS socket timeout on flow designer

We are working on integration with WD to pull employees information, using the Report as a Service (RaaS)In flow designer, we are using REST step to pull JSON file with all the information.the REST call is configured to save the response as attachmen...

Question

How to use employee center in ESC portal is not working

Hi all, In the ESC portal , tour section how to use employee centre link is not working .above three links are working fine by clicking the how to use the employee center , I am receiving Can you help me how to resolve this issue. Thanks and ...

Question

Resolved! Playbook Activity Definition Questionnaire

Hi everyone!Currently i am working on a custom playbook for onboarding and i need to use some Questionnaire Activity Definitions. The problem i have is, that the Question input is not long enough to have our questions inserted. I treid to look at the...

Question

Help Needed to Track History of "Available" Field in sys_user_grmember Table

Hi Team,I have a query regarding how to track changes to the "available" field in the sys_user_grmember table, specifically:Who enabled or disabled the fieldWhen the change occurred (timestamp)How to view the full history of updatesI created a report...

Question

Community activity