Hi, there is ALLOW DIGEST check box on Notification form.

[meghana4]

So what is the purpose of it??    Thanks in advance.

[Jyoti8]

Hi Meghana,

Creating an email notification involves specifying when to send it, who receives it, what it contains, and if it can be delivered in an email digest.

• When to send — Conditions required to send the notification.
• Who will receive — Recipients of the notification.
• What it will contain — Contents of the notification.
• What Digest will contain — Contents of the email digest if the notification can be delivered in a digest.

if you selected the Allow Digest checkbox, fill in the fields on the What Digest will contain tab to create the email digest content for the notification. The following example shows the default view of the tab. The advanced view contains additional fields

Digest Template: If you want to reuse existing content, such as headers or footers, select an email template to add content to the email digest.

Digest Subject : 

Enter the subject line for the email digest. The subject can include variables from the Select variables column.

If empty, the system uses the Subject value from the Email template. If you enter a value in this field, it overrides the template value.

Refer to these link, I hope it helps.

https://docs.servicenow.com/bundle/newyork-servicenow-platform/page/administer/notification/task/t_C...

If my reply helps you at all, I’d really appreciate it if you click the Helpful button and if my reply is the answer you were looking for, it would be awesome if you could click both the Helpful and Accepted Solution buttons..:)

Thanks

[vishnukalya]

A digest is a single email that combines multiple notifications into one message.

Instead of sending:

Incident INC001 assigned to you
Incident INC002 assigned to you
Incident INC003 assigned to you

as 3 separate emails, ServiceNow can send:

Daily Incident Summary

• INC001 assigned to you
• INC002 assigned to you
• INC003 assigned to you

as one digest email.

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Purpose of Allow Digest

When Allow Digest = true:

• The notification becomes eligible to be collected into a digest.
• ServiceNow can include it in scheduled summary emails.
• Reduces email volume.

When Allow Digest = false:

• The notification is always sent individually.
• It cannot be included in a digest.

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Real-Time Example

Scenario

A service desk receives 100 incident updates per day.

Without digest:

100 separate emails

With digest:

1 hourly summary email
or
1 daily summary email

This improves user experience and reduces mailbox clutter.

Common Use Cases

✅ Good candidates for digest:

• Incident updates
• Task assignments
• Knowledge article updates
• Approval reminders

❌ Not suitable for digest:

• P1 Critical Alerts
• Major Incident Notifications
• Security Incidents
• Emergency Outages

These should be sent immediately.