ServiceNow Community

Linking to a url that is only available on internal server?

We have knowledge articles that point to internal resources (not accessible except when on the local network or when connected via VPN)Is there anyway to allow for the urls to redirect cleanly, without having the user right-click to open a new tab. C...

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Emails on Request Table with Multiple RITMS

So we are pushing the "Cart" option on the employee portal which creates multiple RITMS, which is all good. The issue we are having that as soon as the first RITM is closed complete, the Request goes to Closed Complete state and it sends out the Requ...

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Add SCTask and RITM to related records for SOW Change records

We would like to add a way to attach Request(RITM) and Tasks(Sctask) to the Related records of Changes in the SOW. Is there an easy OOB setting to change or would this be a more customized related list creation? Thanks

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Catalog variable Date/Time validation – 2 working days (Sun–Thu) with hour‑based lead time

Hi Community,I’m working on a Service Catalog Date/Time variable validation and would like confirmation or suggestions for improvement.Variable DetailsVariable name: time_to_send_out_commsVariable type: Date/TimeUsed on: Service Request (SR)Business ...

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We are getting audience in addQueryParameter('audience','unique id '); No idea how we are getting ?

We are getting audience in addQueryParameter('audience','unique id '); No idea how we are getting?addQueryParameter data we are storing in the application registry.Kindly help me to resolve this puzzles.

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Rapid7 Insight VM Integration

We are planning to setup integration with Rapid7 Insight VM Integration. Does any one have the documentation which have the detailed steps.Any help would be appreciated!

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AWA: Agent being assigned incident although they have reached max capacity

Hello everyone, as the title, I have set up AWA and an agent with the capacity of 1 but the agent kept being assigned more work although they don't have capacity left:Here is the Service Channel configuration with no Agent Capacity Overrides.Here is ...

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In smart assessment questionnaires, can we store both previous and original responses somewhere?

I have a requirement: if an internal user changes responses for any questions on internal questionnaires, they should be able to see the previous responses as well. How do we enable this? Thanks in advance.

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How to import records into the sc_req_item table using an Excel file and the ServiceCatalog API?

Hello,I have the following requirement that I am trying to implement.1. I have created a simple catalog item that looks like this:Variables:Requested for (requested_for)Request summary (request_summary)Detailed description (detailed_description)2. I ...

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Scheduled Report - report_view ACL PDF attached, instead of scheduled report

Hi everyone, Has anyone encountered an issue where scheduled reports are sending out the wrong attachment? Users are receiving a report_view ACL PDF instead of the actual report they’re supposed to get. I tested this with my own user account and I’m ...

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University CSM Design: Students vs Staff Personas

We are designing a ServiceNow architecture for a university environment with two main personas:StudentsStaff membersThe current requirement is:Students will use a Business / CSM portal.Staff members will use Employee Center.Both students and staff sh...

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Case Management
CSM Configurable Workspace
CSM Data Foundation
Customer Service Management
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Tenable "finding_id" in Vulnerability Response

We are trying to find where the Tenable "finding_id" is stored within the Vulnerability Response tables.Does anyone know? Or has anyone figured out how to modify the Tenable Integration Processes to include the Tenable "finding_id" on the Detection T...

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create Drop down menu with child cases in the ALL Records Section

Hi,I have a requirement, kindly advise if it is feasible and possible to create Drop down menu with child cases in the ALL Records Section in SNOW. I created it using Core UI but they want it for CSM. Kindly help. RegardsSuman P.

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Approval is not recognizing Rejected as Rejected

I have Ask for Approval action that is not recognizing Rejected as Rejected. If I reject approval, it is going through the workflow as it is approved during testing.When I reject, it doesn't recognize it.

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I am getting 'No Content Available' Issue in Service Operation Workspace - UI Builder

I duplicated the out-of-the-box (OOTB) Home Page variant, customized it, and deployed it from Dev to Test. While all customer updates/update sets were successfully deployed into the Test instance, the Service Operations Workspace (SOW) is displaying ...

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